Job Description

Job Summary:

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We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure,

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asset management, and project-based support. The role involves troubleshooting, device

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lifecycle management, office IT infrastructure support, inventory management, and

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coordination with remote technical teams and third-party vendors.

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Key Responsibilities:

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End-User Support

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- Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals

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(Windows, macOS, Linux).

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- Provision, deploy, replace, and decommission IT equipment.

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- Troubleshoot hardware, software, connectivity, and user-related issues.

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- Coordinate escalations with Level 2 support teams.

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Office Infrastructure Support

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- Support office IT services including network connectivity, printing, voice, AV, and

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workplace technologies.

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- Install, maintain, and troubleshoot switches, routers, access points, and related

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infrastructure equipment.

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- Assist with smart office solutions, digital signage, and conference room technologies.

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- Coordinate with vendors and support scheduled maintenance activities.

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Asset Management

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- Receive, register, label, image, deploy, track, and maintain IT assets.

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- Conduct inventory audits and maintain accurate asset records.

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- Coordinate warranty repairs, device redeployment, disposal, and stock management.

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- Ensure compliance with asset management policies and audit requirements.

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Project & Site Support

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- Support office moves, hardware refreshes, equipment relocations, and infrastructure

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projects.

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- Assist with business events, demonstrations, and technology deployments.

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- Provide remote hands support and escort third-party vendors when required.

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Required Skills

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- Experience supporting Windows, macOS, Linux, mobile devices, printers, and office

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IT infrastructure.

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- Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points).

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- Experience with hardware asset management and inventory control.

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- Robust troubleshooting, documentation, and customer service skills.

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- Ability to work independently and coordinate with remote support teams and vendors.

📌 Desktop Support Technician (Indore)
🏢 Sharp Brains
📍 Indore