Job Description:

What will your role look like

- Lead the architecture, design, and implementation of enterprise solutions on the Service Now Expert Platform.
- Architect and deliver solutions across IT Service Management (ITSM) and IT Operations Management (ITOM) to support enterprise service management initiatives.
- Design scalable Service Now integrations with internal and external systems using REST/SOAP APIs, Integration Hub, and MID Servers.
- Provide technical leadership for custom development on the Service Now platform including Script Includes, Business Rules, Flow Designer, and custom applications.
- Design modern and intuitive user experiences using UI Builder and the Service Now Experience framework.
- Lead implementations of Customer Service Management (CSM) capabilities to enhance customer support workflows.
- Define platform architecture standards, governance models, and best practices for Service Now development and integrations.
- Collaborate with enterprise architects, product owners, and business stakeholders to translate business requirements into scalable technical solutions.
- Conduct architecture reviews, mentor development teams, and ensure adherence to Service Now platform best practices.

Why you will love this role

- Chance to architect and deliver enterprise-scale Service Now transformations.
- Work with advanced Service Now platform capabilities including ITOM, CSM, and UI Builder.




- Collaborate with cross-functional teams to influence platform architecture and strategy.
- Engage in complex integration and automation initiatives across enterprise systems.
- Play a key role in shaping and optimizing enterprise digital workflows on Service Now.

We would like you to bring along

- 10+ years of IT experience with strong Service Now platform expertise.
- Proven experience implementing solutions across IT Operations Management (ITOM) and IT Service Management (ITSM).
- Hands-on experience in Service Now custom development and platform configuration.
- Strong experience designing and implementing Service Now integrations using REST, SOAP, Integration Hub, and middleware tools.
- Experience building user interfaces using UI Builder and Service Now Experience framework.
- Strong understanding of Service Now architecture, platform capabilities, and best practices.
- Experience delivering solutions within Customer Service Management (CSM).
- Ability to guide development teams and collaborate with stakeholders to deliver scalable platform solutions.

Required Certifications

- Service Now Certified System Administrator (CSA)
- Service Now Certified Application Developer (CAD)
- Service Now Certified Implementation Specialist – ITSM (CIS ITSM)
- Service Now Certified Implementation Specialist – ITOM (CIS ITOM)
- Service Now Certified Implementation Specialist – Integrations (CIS Integrations)

📌 ServiceNow Architect (Pune)
🏢 InfoBeans
📍 Pune