Job Description
Interview Mode : Weekend Walkin drive (Face to Face )
nInterview Date : 05-Sep-26(Saturday )
nNote : Only candidates currently located in Gurugam should apply.
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nRole : Service Desk - Chat Support
nExperience : 2 to 5 Years
nLocation : Gurugram
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nDesired Competencies (Technical/Behavioral Competency)
nMust-Have
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- Any Graduate (Preferable BCA, BSC in CS/IT) with Fulltime regular course; 15 Years of regular education is must.n
- Prior experience working as a Service Desk Analystn
- Assist customers with technical issues via chat in a timely and efficient manner.n
- Experience in handling 2 or more chat concurrency.n
- Knowledge on ITIL and Incident Management (SLA, Severity)n




- Experience in ServiceNow is a plus.n
- Diagnose and troubleshoot hardware and software problemsn
- Provide step-by-step guidance to resolve issues & knowledge on how to use KB articlesn
- Escalate complex issues to higher-level technical teams when necessaryn
- Maintain detailed logs of customer interactions and solutions providedn
- Follow up with customers to ensure their issues are fully resolvedn
- Stay updated with product knowledge and technical skillsn

nShould have valuable written communication skill.

📌 Service Desk (Gurugram)
🏢 Tata Consultancy Services
📍 Gurugram