Job Description:

Experience:

3–6 years
Location:

Hyderabad
Shift:

Rotational | 24×7
Notice Period:

Immediate

Key Skills & Experience:
3–6 years of experience in

Email Operations, Email Security, Trust & Safety, SOC

environments
Strong expertise in

spam & abuse mitigation
Hands-on experience with

Splunk, SIEM. EDR
Robust understanding of

SMTP, SPF, DKIM, and DMARC
Experience managing operations in a

24×7 environment
Strong analytical, decision-making, and stakeholder-management skills
Experience with

Proofpoint

and email security workflows is highly desirable

Key Responsibilities:
Oversee daily operations and ensure

SLA, productivity, and quality targets

are consistently achieved




Monitor and analyze trends in

spam, phishing, spoofing, and email abuse
Drive proactive mitigation strategies and security improvements
Conduct

incident reviews, Root Cause Analysis (RCA) , and implement corrective/preventive actions
Leverage

Splunk

to build dashboards, monitor KPIs, and generate actionable insights
Ensure compliance with

SPF, DKIM, DMARC

and other email security standards
Collaborate with cross-functional teams and multi-vendor partners
Drive

continuous improvement, process optimization, and automation

📌 Email Security Agent (Mumbai)
🏢 Sutherland
📍 Mumbai