Job Description
Job Description
Key Responsibilities
AMS Support & Incident Management
Provide

L2/L3 support

for SAP C4C issues
Troubleshoot and resolve: Sales & Service processes (Leads, Opportunities, Quotes, Tickets), UI issues, workflow failures, and business rule errors
Handle SLA-based tickets using tools like

ServiceNow / JIRA / Remedy
C4C Functional Support
Support end-to-end processes: Lead → Chance → Quote → Order (integration to ECC), Service Ticket → Service Request → Resolution
Manage: Business configuration (Fine-Tuning / Adaptation), Pricing, territory management, activity management, Service processes and SLA configurations
Integration with ECC
Support integration scenarios between

C4C ↔ ECC : Master data replication (Customers, Materials, Pricing), Transactional data (Sales Orders, Quotes, Service Requests)
Troubleshoot: Middleware issues (SAP CPI / PI/PO), IDocs / Web services / OData APIs
Monitor and resolve message failures in: Communication Arrangements, Message Dashboard
Enhancements & Change Requests
Work on

CRs and enhancements :



UI adaptations (Key User Tools), Business rules and workflows, Custom fields and extensions.
Prepare functional specs and coordinate with technical teams (SDK / PDI)
Data & Master Data Handling
Ensure consistency of: Business Partners / Customers, Products / Pricing data
Handle: Data replication issues, Data correction activities
Testing & Deployment
Perform: Unit Testing, Integration Testing (C4C ↔ ECC), UAT support
Support release cycles and transport management
Documentation & Knowledge Management
Maintain: Functional documentation, KT materials, Configuration guides
Conduct knowledge transfer sessions
Continuous Improvement
Identify opportunities to: Improve user experience, Optimize business processes, Enhance integration stability
Required Skills & Experience
✔ Experience
8–12 years of SAP experience
3+ years in

SAP C4C (Sales Cloud / Service Cloud)
Strong exposure to

ECC AMS / Support projects
✔ Fu

📌 Sr. SAPC Techno Functional Consultant (Mumbai)
🏢 Jade Global
📍 Mumbai