Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. POSITION REQUIREMENTS FORMAL EDUCATION – B.E Degree completion in IT / Computer Science stream. TECHNICAL SKILLSET REQUIREMENTS Senior – Customer Support (U.S Customers) / Senior – Technical Troubleshooting Any CRM experience (Service Now, MS Dynamics, BMC Remedy) SAP Basics - nice to have but not mandatory. Batch Monitoring / Application Monitoring (nice to have but not mandatory) Handling issues within 1- hour to Same Business Day priority KNOWLEDGE & EXPERIENCE: Excellent English communication skills, and customer service skills required. Likely to receive / perform 3-5 calls per shifts for establishing connectivity with products. 24/7 rotational shift basis with a shift change once every 2 months. Should possess mailbox monitoring and handling skills. Self-Motivated and independent worker when necessary to achieve high output results. Strong communication skills via phone and email for interacting with staff, colleagues, customers, and external third parties Detail oriented individual who is a people person and has a positive attitude. Ability to follow instructions but also has confidence in making suggestions to improve processes. Preferred: (3 - 5 years of continuous work experience) Technical Help Desk – troubleshooting experience.



Global Customer Service Agent experience Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication;
where we recognize thepower of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. Our Talent Community is a great way to stay connected to learn more about our high impact culture initiatives and latest career opportunities! Tell us more about yourself and help recruiters find you if there’s an prospect that aligns with your background, skills and interests. Join our Talent Community Today! Want to know what kind of Impact you can make? Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe can thrive. Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for communities around the world by engaging all stakeholders and educating about water issues. Learn more by clicking here – Working at Xylem (https://www.Xylem.Com/en-us/careers/working-at-xylem/) Inclusion and Belonging at Xylem Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges. Learn more about our commitment to Inclusion and Belonging. (https://www.Xylem.Com/en-us/careers/inclusion-and-belonging/)

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