Reliability & Service Availability

- Monitor enterprise applications, infrastructure, cloud platforms, and customer-facing services.
- Ensure platform availability, performance, and service health within established SLAs and SLOs.
- Identify service degradation trends and proactively address reliability risks.
- Drive operational improvements to reduce incidents and improve system resiliency.
- Establish and track reliability metrics, KPIs, and service health indicators.
- Develop preventative measures to reduce future service disruptions.

Observability & Monitoring

- Configure and maintain monitoring platforms including:

- AppDynamics

- Dynatrace

- Datadog

- Splunk

- Azure Monitor

- Google Cloud Operations

- ServiceNow Event Management
- Develop dashboards, alerts, and health monitoring solutions.
- Reduce alert fatigue through alert tuning and optimization.

Automation & Engineering

- Automate operational processes and repetitive tasks.
- Develop scripts and tooling using:

- PowerShell

- Python

- Bash

- APIs
- Improve operational efficiency through self-healing and automated remediation capabilities.
- Support infrastructure-as-code and reliability engineering initiatives.

Operational Readiness

- Participate in Operational Readiness Reviews (ORR).
- Validate monitoring, alerting, runbooks, and support procedures prior to production go-live.
- Ensure escalation paths and support models are documented and operational.
- Review application deployments for supportability and operational risks.

Cloud & Infrastructure Support

- Support hybrid environments across:

- Azure

- Google Cloud Platform (GCP)

- AWS

- VMware
- Analyze application, network, database, and infrastructure performance issues.
- Work with engineering teams to optimize platform stability and scalability.

Governance & Reporting

- Produce incident reports, service health updates, operational reviews, and executive summaries.
- Maintain operational documentation, runbooks, and knowledge articles.
- Track service performance metrics and reliability improvements.




- Support audit and compliance initiatives as required.

Required Qualifications

- 6+ years of experience in:

- Site Reliability Engineering

- Production Support

- Systems Engineering

- DevOps

- Network Operations Center (NOC)

- Command Center Operations
- Experience supporting mission-critical production environments.

- Strong understanding of

- Incident Management

- Problem Management

- Change Management

- Service Level Management
- Experience with ServiceNow or similar ITSM platforms.

Technical Skills

Operating Systems

- Windows Server
- Linux/Unix

Cloud Platforms

- Microsoft Azure
- Google Cloud Platform (GCP)
- Amazon Web Services (AWS)

Monitoring & Observability

- AppDynamics
- Datadog
- Dynatrace
- Recent Relic
- Splunk
- Azure Monitor
- ServiceNow Event Management

Preferred Qualifications

- Experience working in a Global Command Center environment.
- AWS, Azure, or GCP certifications.
- Experience supporting retail, hospitality, payments, or enterprise SaaS platforms.
- Experience with CI/CD pipelines and DevOps practices.
- Knowledge of SRE concepts including:

- SLI/SLO/SLA management

- Error budgets

- Chaos testing

- Resiliency engineering

Key Competencies

- Critical Incident Leadership
- Technical Troubleshooting
- Problem Solving
- Customer Focus
- Operational Excellence
- Communication Skills
- Executive Presence
- Collaboration
- Continuous Improvement
- Decision Making Under Pressure

Success Metrics The GCC Site Reliability Engineer will be measured on:

- Service availability and uptime
- Incident response times
- Mean Time to Detect (MTTD)
- Mean Time to Restore (MTTR)
- Reduction in recurring incidents
- Monitoring effectiveness
- Automation adoption
- Operational readiness compliance
- Customer impact reduction
- Service reliability improvements

Work Environment

- 24x7 operational support organization.
- Participation in on-call and major incident rotations.
- Collaboration with global teams across multiple regions.
- Hybrid cloud and enterprise production environments.
- Fast-paced, mission-critical operational setting.

📌 Site Recovery Manager (Chennai)
🏢 NCR Voyix
📍 Chennai