- Welcome visitors warmly upon entry.
- Guest Greeting & Hospitality
- Offer refreshments like tea, coffee, or water.
- Determine customer needs immediately.
- Direct guests to the sales, service, or finance departments.
Front Desk Management
- Answer incoming phone calls promptly.
- Route calls to the correct personnel.
- Take accurate messages when staff are unavailable.
- Maintain cleanliness in the reception and lounge areas.
Inquiry & Walk-In Tracking
- Log walk-in data into the CRM system.
- Assign sales executives using a fair rotation system.
- Track customer wait times to prevent delays.
- Manage appointment schedules for test drives.
Administrative Support
- Handle incoming mail and courier packages.
- Manage showroom music and digital display screens.
- Coordinate test drive bookings with the sales team.
- Assist with paperwork during peak showroom hours.