We are seeking an experienced Service Now Technical Consultant to support multiple strategic ITSM transformation initiative involving the migration of Service Now data, configurations, workflows, integrations, and operational processes to the Salesforce ITSM platform. The consultant will serve as the primary Service Now Subject Matter Expert (SME) within the migration program, collaborating closely with migration teams, Salesforce consultants, business stakeholders and client representatives. The role requires a strong understanding of Service Now architecture, data models, workflows, and ITSM processes, along with the ability to analyze, map, and transform Service Now components into Salesforce ITSM equivalents.

The consultant will actively participate in client workshops, migration planning sessions and technical design discussions to ensure a successful transition.

Key Responsibilities Service Now Analysis &

- Assessment Act as the Service Now technical SME for migration and transformation activities. Analyze existing Service Now implementations, including: Incident Management Request Management Change Management Problem Management Knowledge Management Service Catalog CMDB Custom Applications Assess Service Now configurations, customizations, workflows, integrations, and data structures for migration readiness. Document current-state architecture, business processes, data dependencies, and technical configurations. Migration &
- Transformation Support Support migration teams in extracting and validating Service Now data and configurations.

Define migration strategies for: Data objects Configuration items Service Catalog items Workflows and business rules Approval processes Notifications Reports and dashboards Identify data transformation requirements and potential migration risks. Assist in reconciliation, validation, and post-migration verification activities. Salesforce ITSM Collaboration Partner with Salesforce ITSM architects, consultants,



and developers to map Service Now functionality to Salesforce capabilities.

Define field mappings, object mappings, data relationships, and workflow transformations.

Translate Service

Now business processes into Salesforce ITSM workflows and automation frameworks. Provide recommendations on process redesign, optimization, and platform alignment. Support testing and validation of migrated configurations and workflows within Salesforce. Client &

- Stakeholder Engagement Participate in client workshops, discovery sessions, design reviews, and migration planning meetings.

Present Service

Now technical assessments and migration recommendations to stakeholders. Serve as the trusted advisor for all Service Now-related queries and decisions. Collaborate with business users, technical teams, and project leadership throughout the migration lifecycle. Documentation &

- Governance Create and maintain detailed migration documentation. Document field mapping matrices, transformation rules, workflow mappings, and technical specifications. Support audit, governance, compliance, and change management requirements. Contribute to migration runbooks, playbooks, and knowledge transfer activities.

Required Qualifications Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field. 5+ years of hands-on experience with Service Now platform administration, development, or consulting. Strong understanding of Service Now ITSM modules and platform architecture.

Experience working with:



Service Now Workflows / Flow Designer Business Rules Script Includes Service Catalog CMDB Integrations and APIs Reporting and Dashboards Proven experience in platform migrations, upgrades, or transformation programs. Strong knowledge of data migration principles and ETL concepts. Excellent documentation, communication, and stakeholder management skills. Ability to participate in client-facing discussions and technical workshops.

Preferred Qualifications Service Now Certified System Administrator (CSA).

Service Now Certified Implementation

Specialist (CIS) – ITSM.

Experience with Salesforce Service Cloud or Salesforce ITSM implementations. Familiarity with integration technologies and middleware platforms.

Experience in ITIL-based service management environments. Knowledge of data mapping, transformation, and migration tools. Prior experience in Service Now-to-Salesforce transformation initiatives is highly desirable.

Key Skills Service Now Service Now ITSM Flow Designer Workflow Engine CMDB Service Catalog Business Rules Script Includes Client Scripts REST/SOAP APIs Salesforce Collaboration Salesforce Service Cloud / ITSM Data Mapping Process Transformation Workflow Translation Configuration Assessment Qualified Skills Client Engagement Technical Consulting Stakeholder Management Requirements Analysis Documentation Problem Solving Communication &

- Presentation Skills Success Criteria The successful candidate will: Provide expert Service Now guidance throughout the migration lifecycle. Enable accurate migration of Service Now data, configurations, workflows, and processes to Salesforce ITSM. Drive effective collaboration between Service Now and Salesforce teams. Ensure business process continuity and minimize migration risks. Serve as the primary Service Now technical advisor in client-facing engagements.

Location: Bangalore, India (On-site/Hybrid as required) Employment Type: Full-Time Experience: 5–10+ Years Preferred

📌 Servicenow Technical Consultant (Bengaluru)
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