ServiceNow Solution Architect / Developer

Location: Bangalore | Experience: 6+ years

Role Overview

We are seeking an experienced ServiceNow professional to join our Bangalore office as a ServiceNow Solution Architect / Developer. This hybrid role combines solution architecture, hands-on platform custom application development, and ongoing custom application support for our managed-services client environment.

The ideal candidate has at least six years of relevant ServiceNow experience, can translate business needs into scalable technical solutions, and remains hands-on with configuration, development, troubleshooting, and operational support. Strong communication, ownership, and a proactive service mindset are essential.

Key Responsibilities

- Lead the design of scalable, secure, maintainable ServiceNow solutions aligned with business and enterprise architecture requirements.
- Partner confidently with client stakeholders, service delivery teams, product owners, and technical teams to gather requirements and communicate solution decisions.
- Perform hands-on ServiceNow development, including scripting, workflow automation, UI configuration, integrations, and custom application development where required.
- Provide architecture guidance across ServiceNow modules, integrations, data models, security, and platform governance.
- Configure and enhance ServiceNow capabilities using out-of-box features whenever practical, minimizing unnecessary customization.
- Design, build, and maintain integrations between ServiceNow and internal or third-party applications using REST, SOAP, APIs, MID Server, and related technologies.
- Review technical designs and code, establish development standards, and support quality assurance and release management.
- Troubleshoot platform issues, resolve defects, perform root-cause analysis, and provide production support.
- Proactively identify risks, recurring issues, performance concerns, and improvement opportunities; recommend and drive preventative actions.
- Provide clear, timely status updates to internal teams and client stakeholders, including impacts, priorities, risks, and expected resolution timelines.
- Manage upgrades, patching, testing, and remediation activities to maintain a stable and compliant platform.
- Maintain technical documentation, including architecture diagrams, solution designs, configuration records, knowledge articles, and operational procedures.
- Mentor developers and administrators,



sharing platform best practices and raising overall technical capability.
- Work effectively in a managed-services workplace, balancing planned delivery, client requests, incidents, service-level commitments, and competing priorities.

Required Qualifications
- At least 6 years of relevant, hands-on experience with the ServiceNow platform.
- Demonstrated experience working as a ServiceNow Solution Architect, Technical Architect, Lead Developer, or similar senior technical role.
- Strong hands-on development experience in ServiceNow, including JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, and IntegrationHub.
- Experience designing and delivering solutions across one or more ServiceNow modules, such as ITSM, ITOM, ITAM, HRSD, CSM, SecOps, GRC/IRM, SPM, or custom applications.
- Proven experience integrating ServiceNow with external systems through REST/SOAP APIs, web services, authentication methods, and MID Server where applicable.
- Strong knowledge of ServiceNow data architecture, CMDB concepts, security and access controls, update sets, source control, testing, and deployment practices.
- Ability to diagnose and resolve complex technical and functional issues in a live support environment.
- Experience working in Agile delivery environments.

Essential Soft Skills
- Excellent verbal and written English communication skills, including the ability to communicate clearly and professionally with client stakeholders.
- Strong client-facing and relationship-management skills, with confidence in leading technical discussions and handling expectations.
- Proactive, self-driven approach: anticipates issues, takes ownership, follows through, and escalates early when needed.
- Strong analytical thinking and problem-solving skills, particularly when managing production incidents or ambiguous requirements.
- Ability to prioritize effectively and remain composed while handling multiple client requests, incidents, and deadlines.
- Collaborative team player who can work productively with distributed teams, business users,



delivery managers, and technical specialists.
- High level of accountability, attention to detail, and commitment to service quality.
- Adaptable and willing to learn new ServiceNow capabilities, client processes, and tools.
- Ability to explain complex technical concepts in clear, business-friendly language.

Preferred Qualifications
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Implementation Specialist certification(s) relevant to the modules delivered.
- ServiceNow Certified Technical Architect (CTA), Certified Master Architect (CMA), or demonstrable equivalent architecture experience.
- Experience in IT managed services, production support, incident/problem management, and service-level agreement delivery.
- Experience with ServiceNow governance, platform strategy, instance upgrades, performance optimization, and technical debt reduction.
- Experience with DevOps and automated deployment practices, such as ServiceNow CI/CD, source control, or automated testing.
- Familiarity with ITIL principles and IT service management processes.
- Experience leading distributed teams, external delivery partners, or complex enterprise implementations.

What Success Looks Like
- Business requirements are converted into practical, supportable ServiceNow solutions with clear architectural direction.
- Client stakeholders receive clear communication, reliable updates, and responsive support.
- Platform enhancements are delivered on time, to a high standard, and with appropriate testing and documentation.
- The ServiceNow environment remains stable, secure, well-governed, and ready for future growth.
- Production issues are resolved efficiently, with recurring problems addressed through root-cause analysis and preventative improvements.
- The candidate demonstrates ownership, professionalism, and a proactive approach to continuously improving the client service.

Candidate Search Keywords ServiceNow Solution Architect, ServiceNow Technical Architect, ServiceNow Lead Developer, ServiceNow Developer, ServiceNow Platform Architect, ServiceNow ITSM Architect, ServiceNow Integration Architect, ServiceNow Support Lead, Managed Services, Client Facing, JavaScript, Glide API, Flow Designer, IntegrationHub, CMDB, REST API, MID Server, ITIL.

Pay: ₹3,000,000.00 - ₹6,000,000.00 per year

Work Location: In person

📌 ServiceNow Technical Architect (Bengaluru)
🏢 Specvin
📍 Bengaluru