Job Position: Service Now Telecom Service Management (TSM) Architect Work Location: Greater Noida / Pune / Hyderabad.

Experience: 8+ to 15+ Years Mandatory Keywords: Service Now, Service Now TSM (Telecom Service Management Architect/ TSOM, Telecom Domain, ITSM, CSM, CMDB &

- Service Catalog, Integration Hub &
- Flow Designer, Discovery &
- Service Mapping, Event Management, Key Responsibilities • Define end-to-end architecture for Service Now TSM/TSOM implementations.
- Lead discovery workshops, requirement analysis, solution blueprinting, and architecture design.
- Design solutions for Service Order Management, Service Fulfillment, Service Assurance, Service Inventory, Resource Inventory, and Network Service Lifecycle.
- Design telecom-specific solutions for Fiber, Mobile, Enterprise Connectivity, SD-WAN and Broadband services.
- Define integrations with OSS, BSS, CRM, ERP, Inventory, Activation, Monitoring and Network Management Systems.
- Architect REST/SOAP, API-led, middleware and event-based integrations.
- Establish Service Now architecture standards, governance, reusable design patterns, and platform roadmap.




- Conduct architecture reviews, solution assessments, and provide technical guidance to development teams.
- Work with business stakeholders, enterprise architects, product owners and telecom operations teams.
- Support RFP/RFI, solution estimation and technical proposals.
- Mentor senior developers and technical leads.

Telecom

Domain • Telecom OSS/BSS Architecture • Telecom Service Lifecycle • Service Order Management &

- Orchestration • Service Fulfillment &
- Activation • Service Assurance &
- Fault Management • Service / Resource Inventory • Enterprise &
- Consumer Telecom Services • NOC / Network Operations Telecom Domain Expertise: Solid understanding of:
- Telecom OSS/BSS Architecture • Telecom Service Lifecycle • Network Inventory • Resource Inventory • Service Assurance • Service Fulfillment • Order Orchestration • Service Activation • Fault Management • Enterprise and Consumer Telecom Services Education: B. Tech or equivalent IT Degree.

📌 Servicenow Architect (Pune)
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📍 Pune