Job Title: Service Now Architect Work Location: Bangalore Mode Of Work: Hybrid Experience: 9+ Years Notice Period: Immediate to Max 15 days Mandatory Skills: Service Now Architecture, ITSM, CMDBNumber of Interview Rounds: 3 levels As a Service Now Architect, you will serve as the technical authority and strategic advisor for enterprise-wide Service Now implementations. You will lead complex solution designs, architect transformative platforms, and provide expert guidance to cross-functional teams. This role requires deep technical expertise combined with business acumen to deliver exceptional value through the Service Now platform for our real estate customers.

Certification as a Certified Master Architect (CMA) is highly desirable. As an Architect you will be responsible for Design and oversee enterprise-scale Service Now architectural solutions that align with business objectives and technology roadmaps; collaborate with project management, business analysts, and development teams to ensure successful solution delivery Lead technical discovery sessions with stakeholders to translate business requirements into comprehensive solution architectures Partner with business stakeholders, project managers, and vendor teams to translate business requirements into technical specifications. Communicate complex technical concepts to non-technical audiences and provide technical expertise during client presentations.

Develop and maintain architectural standards, patterns, and governance frameworks for Service Now implementations Design and oversee integrations between Service Now modules and other systems Provide technical leadership and mentorship to development teams throughout the solution lifecycle; act as the escalation point for complex technical challenges Establish and enforce Service Now development standards,



coding best practices, and change management procedures. Conduct technical reviews and provide guidance to development teams to ensure solution quality and maintainability. Lead technical delivery across multiple concurrent workplace and safety-focused Service Now projects, ensuring consistent architecture approaches Identify and mitigate technical risks, ensuring solutions are scalable, secure, and maintainable Advise leadership on strategic platform capabilities, technical direction, and roadmap planning This role requires a collaborative mindset and the ability to build strong relationships across teams Knowledge of the WSD and Health and Safety module and understanding of the real estate domain a nice plus What we are looking for Service Now Certified Master Architect (CMA) certification8+ years of experience in IT service management and enterprise architecture5+ years of hands-on experience implementing and customizing Service Now solutions Experience with WSD and HSE modules desirable Proven experience architecting complex, multi-instance Service Now environment Demonstrated experience designing enterprise-scale Service Now implementations with complex integration requirements.

Strong understanding of web services, REST/SOAP APIs, and middleware technologies. Proven track record managing technical delivery on multiple concurrent projects, with experience in Agile/Scrum methodologies and project management frameworks. Expert-level knowledge of Service Now platform capabilities, limitations, and best practices Exceptional verbal and written communication skills, able to interact with all levels in the organization Comfortable with constantly evolving and changing priorities, enjoys recent challenges Experience with business analysis or functional real estate knowledge in the professional services industry a plus

📌 Servicenow Architect (Bangalore Urban)
🏢 NAM Info
📍 Bangalore Urban