Syntax is the leading cloud managed services provider for mission-critical enterprise applications. We have been providing comprehensive technology solutions to our clients since 1972. Syntax has the size and scale to implement and manage SAP and Oracle ERP deployments in a secure, resilient, multi-cloud environment.

With strong technical and functional consulting services and a commitment to customer experience and automation, Syntax serves some of the world’s largest organizations across a diverse range of industries. Syntax employees more than 2,000 colleagues worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Job Title: Service Now Administrator / Developer

Experience: 3+ Years

Location: Remote / Hybrid (as applicable)

Job Summary

We are seeking a skilled and motivated Service Now Administrator / Developer with 3+ years of hands-on experience implementing and supporting Service Now solutions. The ideal candidate will be responsible for the administration, customization, maintenance, and enhancement of the Service Now platform while ensuring high availability, performance, and compliance with organizational standards.

This role requires strong technical expertise in Service Now development, scripting, integrations, platform administration, and production support. The candidate will collaborate with cross-functional teams and stakeholders to deliver scalable solutions that support business objectives.

Key Responsibilities

Service Now Administration &

- Development

Administer, configure, and maintain the Service Now platform and associated applications.

Develop and customize Service Now solutions using:

Business Rules

Client Scripts

UI Policies

UI Actions

Script Includes

ACLs

Notifications

UI Pages

UI Macros

Formatters





Create and manage Update Sets and promote changes across Development, Test, UAT, and Production environments.

Perform platform upgrades, patching, and release management activities.

Configure and maintain MID Servers for ITOM, Discovery, Security, and Integrations.

Monitor platform health, performance, usage, and compliance.

Platform Support &

- Incident Management

Provide L2/L3 production support for Service Now applications.

Investigate and resolve incidents, service requests, and platform-related issues within SLA timelines.

Troubleshoot application, integration, and infrastructure issues.

Handle High and Critical priority incidents following established support procedures.

Maintain incident lifecycle and documentation in the ticketing system.

Integrations &

- Automation

Design and support integrations using:

REST APIs

Table API

Scripted REST APIs

Web Service Import Sets

LDAP integrations

Develop automation solutions to improve operational efficiency.

Support integrations with enterprise applications and third-party systems.

Service Catalog &

- Portal

Configure and maintain

Service Catalog

Catalog Items

Record Producers

Catalog Settings

Service Portal

Widgets

Support workflow automation and business process improvements.

Documentation &

- Knowledge Management

Create and maintain technical documentation, work instructions, and knowledge articles.

Develop user guides and training materials.





Support knowledge transfer to Service Desk and technical support teams.

Collaboration

Work closely with business users, functional consultants, infrastructure teams, and developers.

Participate in Agile delivery using Scrum or Kanban methodologies.

Communicate effectively with global stakeholders and customers.

Required Skills &

- Experience

3+ years of hands-on experience implementing and supporting Service Now.

Service Now Certified System Administrator (CSA) – Mandatory

Strong experience in

Service Now Administration

Service Now Development

Platform Configuration

Update Sets

Platform Upgrades

MID Server Installation &

- Configuration

Solid scripting experience using

Java Script

Business Rules

UI Policies

Client Scripts

UI Actions

Script Includes

Knowledge of

HTML

CSS

XML

SQL

Angular JS

Experience with Service Now integrations using REST APIs, Table APIs, Scripted REST APIs, LDAP, and Web Services.

Strong troubleshooting and analytical skills.

Excellent verbal and written communication skills in English.

Ability to work independently and collaborate with global teams.

Strong organizational, prioritization, and problem-solving skills.

Preferred Qualifications

Hands-on experience with Unix and Linux operating systems.

Experience with

ITSM

ITOM

Discovery

Event Management

Security Operations

ITBM / SPM

HR Service Delivery

Knowledge of Service Portal development and custom widgets.

Experience with Agile methodologies (Scrum/Kanban).

Additional Service Now certifications are an advantage.

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.

Equivalent professional experience may be considered in lieu of a degree.

📌 Servicenow Administrator (Mumbai)
🏢 Syntax
📍 Mumbai