Service Max Administrator Location: Remote Experience: 2–4 Years Employment Type: Full-Time Position Summary We are looking for a Service Max Administrator to manage the day-to-day administration, configuration, and production support of the organization's Service Max platform. The role will work closely with IT Business Analysts, developers, and application leads to implement approved enhancements, resolve production issues, and ensure the platform remains secure, stable, and aligned with business requirements.

Key Responsibilities Administer and support the Service Max and Salesforce platforms, including user accounts, security, and system configuration. Configure and maintain SFMs, Wizards, Salesforce Flows, Lightning pages, Objects, and application settings. Manage users, roles, profiles, permission sets, and security assignments.

Investigate, troubleshoot, and resolve production incidents and application issues. Translate functional requirements into approved Service Max/Salesforce configurations. Collaborate with developers during solution design, testing, deployment, and release activities.

Assist with Service Max upgrades, regression testing, and release validation. Create and maintain reports and dashboards for business and operational requirements. Support data imports, exports, data validation, and data quality activities.

Monitor application performance and identify opportunities for process and configuration improvements.



Maintain technical documentation, configuration records, and knowledge articles. Coordinate with PTC Service Max and Salesforce Support for vendor-related issues.

Follow IT governance, security, change management, and documentation standards.

Required

Skills1–2+ years of hands-on experience in Service Max Administration.

Experience with Salesforce Administration. Strong knowledge of Salesforce security concepts including Users, Roles, Profiles, and Permission Sets. Hands-on experience configuring Service Max/Salesforce applications.

Experience with SFMs, Wizards, Salesforce Flow, Objects, and Lightning Experience.

Experience in production support and application troubleshooting. Good understanding of Reports, Dashboards, and Data Management. Strong analytical and problem-solving skills. Valuable written and verbal communication skills. Ability to work effectively with global teams and manage multiple priorities.

Preferred Qualifications Service Max Core Certified Administrator certification.

Salesforce Certified

Administrator certification.

Experience supporting Service Max Field Service Management (FSM) implementations.

Experience with Salesforce Flow configuration. Knowledge of application testing, release management, and change control. Basic understanding of REST APIs and enterprise integrations.

Experience working in Agile/Scrum environments.

📌 Servicemax Administrator (Bengaluru)
🏢 Vaisesika
📍 Bengaluru