Aarti Infotech is looking for a responsible and organized Service & Operations Coordinator to manage day-to-day coordination between customers, service engineers, delivery partners, and the management team.

The ideal candidate should be comfortable handling follow-ups, maintaining records, coordinating schedules, and using basic accounting/business software. Training will be provided for the company's CRM.

Key Responsibilities

- Manage day-to-day service and order coordination.
- Coordinate with partners regarding pricing, pickup and delivery schedules.
- Schedule and coordinate pickup and delivery of products/equipment.
- Coordinate with service engineers, clients, and delivery executives to ensure smooth execution of jobs.
- Follow up with customers and partners regarding:
- Orders
- Payments
- Quotations
- Service updates
- Pickup and delivery
- Maintain and update records using Tally.
- Handle basic payment-related coordination and follow-ups.
- Operate the company's CRM system; training will be provided.
- Prepare and submit a weekly work/status report to the manager.
- Ensure proper communication and timely updates between all parties involved in a service/order.




- Maintain accurate records of ongoing and completed jobs.

Requirements

- Basic knowledge of Tally is required.
- Valuable communication and follow-up skills.
- Good coordination and organizational abilities.
- Comfortable communicating with customers, vendors/partners, engineers, and delivery personnel.
- Basic computer knowledge and familiarity with office software.
- Ability to maintain records and follow up on pending tasks.
- Responsible, punctual, and able to manage multiple tasks simultaneously.
- Prior experience in service coordination, office administration, operations, computer/laptop service, or a similar role would be an advantage.

Training Training will be provided for the company's CRM system and internal processes.

Preferred Candidate

We are looking for someone who is organized, reliable, proactive with follow-ups, and comfortable coordinating with multiple people on a daily basis.

Job Type: Full-time

Department: Operations / Service Coordination

Pay: ₹168,000.00 - ₹216,000.00 per year

Work Location: In person

📌 Service & Operations Coordinator (Kandivali)
🏢 Aarti Infotech
📍 Kandivali