About Porter
At
Porter , we’re on a mission to
move a billion dreams
by building the most trusted, effective, and seamless logistics platform in India. We started in 2014 with a simple vision — to transform intra-city logistics through technology. Today, Porter is a
late-stage startup , serving millions of users across
21+ cities , backed by marquee investors like
Tiger Global ,
Lightrock , and
Sequoia .
We solve real-world problems — from empowering micro-entrepreneurs and truck owners, to optimizing last-mile delivery for SMEs and enterprises. Every challenge we take on has real consequences and real impact.
With a sharp focus on
user obsession, ownership, and collaboration , we’re building a workplace where people thrive when they take bold bets, move fast, and build with empathy.
If you’re looking to work where
scale meets purpose ,
complexity fuels learning , and
culture isn’t an afterthought , Porter is the place.
Role Overview
As a Product Operations Associate,
you will be the first point of contact for resolving technical issues related to Porter’s products. This is an execution-focused role where you will troubleshoot complex issues, manage tickets, processes & SOPs, and collaborate with engineering and product teams to ensure system reliability.
Key Responsibilities
Technical Troubleshooting: Diagnose and resolve issues by examining transactional data and system logs. Attempt to reproduce reported defects to verify their existence and identify root causes.
Support & Communication: Provide prompt assistance to customers, partners and internal teams via tickets and email. Explain technical concepts in plain language, avoiding jargon, while ensuring empathy and patience.
Ticket Management: Create, track, and resolve support tickets within defined Turn Around Times (TAT). Ensure valid resolution, correct tagging, and proper documentation & reporting of bugs.
Collaboration: Work closely with Business, Engineering and Product teams to address defect
📌 Product Operations Executive (Mumbai)
🏢 Porter
📍 Mumbai