ServiceNow Functional Consultant/Process Consultant
Role Summary
We are seeking a ServiceNow Functional Consultant/Process Consultant to join our delivery team in Jaipur. You’ll act as the functional and process authority —translating complex business processes into robust ServiceNow configurations and driving end‑to‑end solution adoption.

Key Responsibilities
- Process Consulting & Design : Lead process definition, re ‑engineering , and gap analysis workshops to map As ‑Is/To ‑Be workflows using BPMN , flowcharts, and functional process guides.
- Functional Configuration : Translate business requirements into ServiceNow configuration specifications for ITSM, CSM, HRSD , and other modules—ensuring solutions adhere to best ‑practice process frameworks .
- Requirement Elicitation : Facilitate requirement ‑gathering workshops and stakeholder interviews; document outcomes in Business Requirement Workbooks , Use Cases , and Fit ‑Gap Analyses .
- Solution Validation & Adoption : Define UAT strategies, acceptance criteria, and coordinate unit and user ‑acceptance testing ,



ensuring process owners approve and adopt the solution.
- Stakeholder Enablement : Act as the primary liaison to process owners and SMEs—guiding them through configuration reviews, training, and change‑management activities.
- Continuous Improvement : Stay abreast of current ServiceNow features and industry process trends; proactively recommend enhancements for continuous process optimization .

Candidate Profile
- Experience : 6–15 years in a ServiceNow Functional Consultant role, with ≥3 years dedicated to process consulting on the ServiceNow platform.
- Process Expertise : Demonstrated depth in process mapping , re ‑engineering , fit ‑gap analysis , and continuous service improvement across ITSM domains (Incident, Problem, Change, Knowledge, Request).
- Technical Fluency : Hands‑on with ServiceNow module configuration (ITSM, CSM, HRSD, Service Catalog, CMDB/HAM, etc); able to draft and confirm functional

📌 ServiceNow Functional Consultant (India)
🏢 Aelum Consulting - ServiceNow Premier Partner
📍 India