About the Company
We are hiring Associates for an International Voice Profile at our Gurugram location.
About the Role
The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO environment.
Responsibilities
Handle customer calls for international clients professionally and efficiently Understand customer requirements and help them with best available options Maintain high standards of communication and customer satisfaction Adhere to process guidelines and quality parameters Document customer interactions appropriately
Qualifications
Undergraduate/Graduate freshers are eligible to apply Graduates with experience in International Voice BPO domain are also welcome
Required Skills
Excellent verbal communication skills in English Customer-focused mindset and problem-solving ability
Preferred Skills
BPO International voice experience preferred
5 days working, 2 rotational weekly offs, Rotational shifts (as per business requirements)
Equal Prospect Statement
Interested candidates can share their cv's on mail or WhatsApp
Contact Person: HR Smrati Chouhan
Contact Details: (phone hidden)
📌 Associate (Mumbai)
🏢 WNS
📍 Mumbai