Fresher - Service Desk Analyst Location: Hyderabad High Level communication skills Required Shift: 24/7 Work Mode: Hybrid If you are really valuable in Communication skills, Please share your resume to with Sub of " Fresher - SD" Technical Skills Knowledge of Windows OS, Microsoft Office/Microsoft 365. Knowledge in ticketing tools such as ServiceNow, Remedy, Jira, or similar. Understanding of Active Directory, VPN, networking fundamentals, and remote support tools. Familiarity with ITIL framework and Service Desk operations. Soft Skills Strong customer service orientation. Excellent verbal and written communication skills. Analytical and problem-solving abilities. Ability to work in a fast-paced environment and manage multiple priorities. Strong teamwork and collaboration skills.
📌 1st Line It Support Analyst - Service Desk (Hyderabad)
🏢 Genpact
📍 Hyderabad
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