Job Description

We Are Hiring: IT Support Specialist (Onsite) We are seeking a dedicated and experienced IT Support Specialist to deliver high-quality onsite technical support and ensure the smooth functioning of end-user systems and office IT infrastructure. Key Responsibilities: • Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals across Windows, macOS, and Linux environments • Diagnose and resolve hardware, software, and network-related issues in a timely manner • Manage the complete device lifecycle, including provisioning, deployment, maintenance, and decommissioning • Support office IT infrastructure such as network connectivity, AV systems, and workplace technologies • Maintain accurate IT asset records, conduct inventory audits,



and ensure compliance with asset management policies • Collaborate with Level 2 support teams and coordinate with third-party vendors for escalations and maintenance • Assist in IT projects, office relocations, and technology deployments Required Skills & Qualifications: • Proven experience in end-user support and IT infrastructure environments • Strong knowledge of Windows, macOS, Linux, and mobile device support • Basic understanding of networking concepts (LAN, Wi-Fi, switches, routers, access points) • Hands-on experience with IT asset management and inventory control • Excellent troubleshooting, analytical, and problem-solving abilities • Solid communication and customer service skills • Ability to work independently while effectively coordinating with remote teams

📌 Desktop Support Technician (Guwahati)
🏢 Sharp Brains
📍 Guwahati