Job Description
Job Description: Senior Technical Support Engineer
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nLocation: Mumbai (2 Position) and Ahmedabad (2 Positions)
nPosition - 4
nDepartment: Sales – Technical Support Services
nMode of Employment – Full-time
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nAbout Videonetics:
nVideonetics is a leading innovator in AI-powered video computing solutions, offering intelligent video management, analytics, and security solutions across industries. Our mission is to make the world smarter and safer through cutting-edge technology.
nTo know more about us – https://www.videonetics.com, videonetics: Overview | LinkedIn
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nWho You'll Work With
nYou will report to the VP of Product Delivery. As part of the videonetics Sales team, you are the face of Videonetics to our customers.
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nWhat you’ll do
nWe are looking for dynamics and experienced Technical Support Services (TSS) engineer ensuring timely and effective deployment of our software & resolution of customer technical issues. This role involves collaborating with cross-functional teams, and driving continuous improvement in technical support operations.



The ideal candidate should have robust technical expertise, leadership skills, and excellent communication abilities.
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nKey Responsibilities:
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n1. Customer Support:
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- Installation and commissioning of Video Management Software, Traffic Management Software, Facial Recognition System & Video Surveillance as Servicen
- L3-L4 Support for all products installedn
- Troubleshooting of field issues, performing root cause analysis and rolling out corrective and preventive actionsn
- Lead Product analytic accuracy testing, customer UAT, SAT.n
- Collaborate with cross-functional teams to resolve complex technical issues.n

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n2. Solution & POC:
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- Handling Proof of Concepts, Demonstrations for large scale smart city and enterprise projectsn
- Providing solution for customer requirements around the productn

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n3. Metrics and Reporting:
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- Track

📌 Senior Technical Support Engineer (India)
🏢 Videonetics
📍 India