Job Title: Service Desk Analyst

Experience: 4 to 7Years

Shift: 24*7 shift

Work Mode: In Office & ODC

Location: Greater Noida

Please share your resume to [email protected] along with below details:

Exp

Notice Period

Current CTC

ECTC

Current Location

Ok for 24*7 Shift

Ok to WFO

Job Responsibilities:

- Act as the first point of contact for IT support requests via phone, email, chat, and ticketing tools.
- Log, prioritize, and resolve incidents and service requests using ServiceNow.
- Provide L1 support for Active Directory, Microsoft 365, Windows OS, VPN, MFA, printers, scanners, and endpoint devices.
- Troubleshoot hardware, software, application, network, and access-related issues.




- Escalate unresolved issues to appropriate support teams and track them through resolution.
- Ensure SLA adherence, accurate ticket documentation, and high customer satisfaction.

Required Skills:

- Experience in Service Desk/Help Desk/IT Support.
- Hands-on experience with ServiceNow or any ITSM tool.
- Knowledge of Active Directory, Microsoft 365, Windows OS, VPN, and basic networking.
- Excellent verbal and written communication skills.
- Willingness to work in a 24x7 support setting.

Preferred:

- ITIL certification.
- Experience supporting healthcare applications (Epic, Imprivata, PACS) is a plus.

📌 Service Desk Analyst (Greater Noida)
🏢 Coforge
📍 Greater Noida