Service Desk Agent (Chennai)

Service Desk Agent (Chennai)

01 Sep
|
Tata Consultancy Services
|
Chennai

01 Sep

Tata Consultancy Services

Chennai

Role: Service desk keywords: Service desk

Desired Experience Range 3 - 6 years

Location of Requirement Chennai

Responsibility Expectations from the role

 Answers and responds to inbound calls or electronic requests from end-users regarding products

 Creates and documents all support calls from the user community into the service desk tracking software

 Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support

 Analyses and resolves all application software or hardware incidents and requests from end-users

 Ensures to log and tracks incidents and requests from identification through resolution stages

 Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete

📌 Service Desk Agent (Chennai)
🏢 Tata Consultancy Services
📍 Chennai

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