Greetings from Riddance Engineering.

I would like to formally introduce Riddance Engineering, an Authorized Dealer for Greaves Cotton Limited, with over 20 years of experience in delivering reliable and compliant power solutions. We specialize in DG sets, electrical panels, acoustic enclosures, RECD services, and turnkey power installations, with 1,000+ successful installations across Mumbai, Navi Mumbai, Thane, Raigad, and Palghar.

We would be honored to associate with you for your upcoming projects and support you with reliable, compliant, and long-term power backup solutions.

Back Office – Service |

Experience: 3–4 Years

Location: Dombivli, Maharashtra

Department: Service

Industry: DG Sets / Electrical / Engineering

Key Responsibilities

Handle day-to-day service back-office operations and coordinate with service engineers and customers.

Prepare and maintain service reports, job cards, service schedules, quotations, and AMC documentation.

Coordinate with customers for DG service requirements, breakdown complaints, preventive maintenance, and site visits.

Schedule and coordinate service engineers/technicians for customer visits.

Maintain records of customer complaints, service calls, pending jobs, and closure status.

Follow up with service engineers for timely submission of service reports and job completion details.

Prepare and maintain AMC schedules, renewal follow-ups, and service visit trackers.

Coordinate with customers regarding AMC, spare parts, breakdown service, preventive maintenance, and payments.

Prepare service quotations, AMC quotations, spare parts quotations, and invoices as required.

Coordinate with Sales, Accounts, Stores, Purchase,



and Service teams for smooth service operations.

Maintain customer-wise records of DG sets, service history, warranty, AMC, and breakdown details.

Prepare daily, weekly, and monthly service MIS reports.

Track pending service complaints and ensure timely follow-up until closure.

Handle customer emails and maintain proper documentation of service-related communication.

Assist the Service Manager in planning, coordination, reporting, and customer follow-ups.

Required Skills

3–4 years of experience in Service Coordination / Service Back Office / Service Administration.

Good knowledge of MS Excel, Word, PowerPoint, and email communication.

Strong coordination, follow-up, documentation, and communication skills.

Ability to maintain service trackers and prepare MIS reports.

Good organizational skills with attention to detail.

Experience with DG sets, electrical equipment, industrial machinery, or engineering services will be an advantage.

Ability to coordinate multiple service requests and prioritize urgent breakdown calls.

Candidate Profile

Graduate in any discipline; technical/engineering background preferred.

Customer-oriented with valuable telephone and email communication skills.

Proactive, organized, and responsible.

Ability to work under pressure and coordinate with multiple departments.

- Immediate joiners / candidates with short notice period preferred.

Ready to take the next step in your career?

Join Riddance Engineering and grow with a team driven by engineering, innovation & excellence.

? Drop your CV: [email protected]

? Call / WhatsApp: +91 84216 99244

? www.riddancegroup.com

Your career. Your growth. Your opportunity.

Build your future with Riddance Engineering!

📌 Service Coordinator (Dombivli)
🏢 Riddance Engineering
📍 Dombivli