Configuration Management Maintain and update the CMDB with accurate information on all CIs. Ensure that all CIs are properly identified, classified, and recorded. Perform regular audits of the CMDB to ensure data accuracy and integrity. Develop and maintain configuration management processes and procedures.

Asset Management

Track and manage IT assets throughout their lifecycle, from acquisition to disposal. Ensure that all IT assets are properly tagged and recorded in the asset management system. Conduct regular asset audits to verify the accuracy of asset records. Work with Paragon Service Management, Procurement and Finance teams to ensure accurate asset tracking and reporting.

Process Improvement

Identify opportunities for process improvements in SACM practices. Develop and implement process improvements to enhance the efficiency and effectiveness of SACM activities. Collaborate with other IT teams to ensure alignment of SACM processes with overall IT service management (ITSM) practices and within ITIL framework.

Reporting and Analysis Generate and distribute regular reports on SACM activities and metrics. Analyse SACM data to identify trends and areas for improvement. Provide insights and recommendations based on data analysis to support decision-making.

Compliance and Governance Ensure compliance with relevant policies, standards, and regulations related to SACM. Develop and maintain SACM documentation, including policies, procedures, and work instructions.



Conduct training and awareness sessions on SACM processes and best practices Technical Experience: ITIL Accreditation ITIL Accreditation and a solid understanding of ITIL principles, especially those related to SACM, is crucial.

Configuration Management

Database (CMDB)Experience with Jira and its CMDB components is essential.

Lifecycle Management

Proficiency in managing the lifecycle of IT assets and configuration items, including procurement, deployment, maintenance, and retirement.

Software License Management

Knowledge of software license management and compliance to ensure that all software assets are properly licensed3.

Discovery Tools

Familiarity with inventory discovery tools and infrastructure management tools that provide asset inventory data would be advantageous. Skills, Knowledge & Attributes: Background or robust interest in technology innovation Client engagement with strong stakeholder management skills.

Experience of working with a third party in a service delivery organisation. Knowledge and experience of business processes and working practices in large corporate businesses Numerical and commercially competent Negotiation and influencing Flexible Presentation skills – written/verbal. Communication (verbal & written)Time and priority management Business Line aware Stakeholder Management Analytical Team Player Problem solver/can do attitude

📌 Service Asset And Configuration Management (sacm) Analyst (Hyderabad)
🏢 Paragon South Asia Services Private
📍 Hyderabad