Shift Ahead requires a capable handson Systems Administrator for its client operations to work independently. Excellent communication is mandatory and immediate joining will be required

Experience - 4 to 8 years (hands on experience)

US shifts (6:30pm IST onwards)

Willing to join immediately

Location : Remote Working

Department : IT

Reports To : Systems and End User Support Manager

Position Summary

The Systems Administrator will manage and maintain the organization's hybrid cloud infrastructure, seamlessly integrating on-premises systems with Microsoft Office 365, Azure, and Microsoft Defender. This role includes managing multiple tenants to ensure smooth operation and security across all environments, understanding and optimizing various billing plans to manage and reduce costs, handling tickets and documentation, and providing Tier 3 support

This role requires someone who can work independently, take ownership of priorities, and stay highly responsive to requests and incidents.

The Systems

Administrator must communicate clearly, use sound judgment to triage competing demands, and collaborate effectively with others to support a strong team environment The ideal candidate will have a robust understanding of hybrid cloud systems, strong organizational skills, and the ability to provide high-level technical support and solutions while effectively communicating and collaborating with team members. Preference will be given to candidates who have experience working in middle to large enterprise environments

Key Responsibilities

Microsoft 365 (Office 365) Administration

Administer Microsoft 365 services (Exchange Online, Share Point, Teams, One Drive, Intune, and related applications

Provision accounts and manage licenses and group membership

Complete quarterly access and license audits; document findings and follow up on remediation

Configure and enforce Microsoft 365 security settings and policie

Diagnose and resolve service issues; coordinate escalations with vendors as needed

Provide remote administration for Exchange Online, Share Point Online, and on-prem Active Directory/Azure AD (as applicable)

Support multi-tenant environments, ensuring reliable integration and cross-tenant communication

2.

Azure

Administration

Deploy, operate, and monitor Azure resources and service





Design and maintain core components (virtual networks, virtual machines, storage, and identity integrations

Maintain high availability and disaster recovery capabilities for critical workload

Track performance and utilization; right-size resources to improve reliability and cost efficient

3.

Microsoft

Defender

Configure and maintain Microsoft Defender for endpoint protectio

Review alerts, investigate suspicious activity, and drive incident response through closur

Perform vulnerability reviews and coordinate remediation with IT and business stakeholder

Stay current on emerging threats and recommend control improvements and best practices

4.

Email

Migrations

Plan and execute tenant-to-tenant migrations and mailbox move

Conduct pre-migration discovery and readiness assessments; develop migration runbook

Minimize downtime and data loss; validate cutover and end-user readiness

Provide post-migration support, issue triage, and stabilizatios

Migrate mailboxes, shared mailboxes, public folders, and related user configurations

5.

Share Point

Administration

Build and administer Share Point Online sites, information architecture, and permissions/access control

Resolve Share Point incidents and service requests; implement preventive improvements where appropriate

Apply governance, security, and compliance controls (retention, sharing, and auditing)

6.

Hybrid Environment

Management

Operate and improve hybrid connectivity between on-premises systems and Microsoft cloud services

Maintain secure communication and data flow across on-prem and cloud platforms

Support directory synchronization (AD to Azure AD) and identity lifecycle processe

Cost Optimization

Manage and validate Microsoft 365 and Azure licensing/billing plan

Analyze consumption and spend trends; identify anomalies and improvement opportunities

Recommend and implement cost-saving actions (right-sizing, reserved instances, license optimization, etc.

- Ticketing and Documentation





Track work and outcomes in Jira/Confluence (or equivalent) and keep records current

Maintain clear, accurate documentation for changes, incidents, procedures, and configuration

Update tickets with status, stakeholder communications, and resolution detail

Jira experience is preferred but not require

- Tier 2/ 3 Support

Handle escalated (Tier 3) requests and complex troubleshooting across the Microsoft stack

Meet SLA commitments and ensure timely updates to customers and internal stakeholder

Own assigned tickets through resolution, including root-cause analysis and prevention recommendations

9.

General

Responsibilities

Maintain system documentation, standards, and IT policies

Provide technical guidance and occasional training to end users and Tier 1/2 staff

Partner with IT peers to solve cross-functional issues and deliver improvements

Participate in on-call rotations and respond to priority incident

Keep current on cloud and security capabilities; propose enhancements to tools and processes

Maintain system documentation and IT policies

Provide technical support and training to end-user

Collaborate with other IT team members to resolve complex issues

Participate in on-call rotations and respond to emergencies as needed

Keep abreast of the latest developments in cloud technology and recommend improvements

Qualifications

Bachelor’s degree in information technology, Computer Science, or related field, or equivalent experience

Independent hands on systems administrator

Preferred professional certifications such as Microsoft Certified: Azure Administrator Associate

Microsoft 365 Certified preferred

Microsoft Certified: Exchange Online or Share Point Online certification preferred

Proven experience with O365, Azure, Microsoft Defender, and email migration processes

Robust understanding of cloud security best practice

Excellent problem-solving skills and ability to work under pressure

Strong English communication and interpersonal skills

Preferred Skills

Experience with scripting languages such as Power Shell

Familiarity with other cloud platforms and services

Knowledge of network administration and troubleshooting

Confident candidates with relevant may apply here after reading complete JD or Mail to careers@

📌 Senior System Administrator (Mumbai)
🏢 Shift Ahead Technologies
📍 Mumbai