About Clari5: Clari5 is a technology company that specializes in providing real-time intelligence and analyticssolutions primarily for the banking and financial services sector. They use AI & ML to helporganizations detect and prevent fraud, enhance customer engagement, and improveoperational efficiency. Key features and functionalities of Clari5's offerings include: Fraud Detection and Prevention: Clari5's solutions use advanced algorithms to analyzetransactions and user behavior in real time, identifying suspicious activities that may indicatefraudulent behavior.

Customer Engagement: The platform helps banks and financial institutions understandcustomer behavior and preferences, enabling personalized product offerings and improvingoverall customer experience.

Risk Management: Clari5 aids organizations in assessing and managing various risks,including credit and operational risks, by providing insights based on historical data and trends.

Operational Efficiency: By automating repetitive tasks and streamlining processes, Clari5helps organizations reduce costs and enhance productivity. Real-time Analytics: Clari5 provides real-time insights and analytics, allowing banks andfinancial institutions to make data-driven decisions promptly. Overall, Clari5 aims to empower businesses in the financial sector by providing them with theanalytical tools and intelligence needed to thrive in a competitive and rapidly changing Setting.

Role : Support Engineer – L2 Exp: 4- 7 yrs Intermediate level, handles complex cases independently and mentors junior team Members. Role &

responsibilities:



Diagnose and resolve medium-complexity technical issues with minimal supervision. Conduct in-depth troubleshooting, including server logs, database queries, andapplication configurations. Take ownership of incidents, ensuring proactive follow-up and resolution.

Actively prevent recurrence by contributing to preventive fixes. Create detailed Knowledge Base (KB) articles, how-to guides, and process documentation. Support the L1 team with mentoring and escalation assistance.

Coordinate effective client communication during downtime or planned maintenance.

Technical Skills: Strong knowledge of Linux/UNIX system administration, including service management. Good working experience with web servers/application servers (Apache, Tomcat, JBoss). Ability to write and execute structured SQL queries for troubleshooting. Strong scripting ability (e.g., Shell, Python).

Experience using and configuring ticketing tools.

Soft Skills: Excellent communication, customer handling, and analytical thinking. Ability to collaborate with cross-functional teams effectively. Some exposure to client-side implementation or onsite experience. Understanding of financial services or banking applications.

Education Bachelor’s Degree in Computer Science, Information Technology or equivalent.

Additional Traits: Strong customer orientation and problem-solving mindset. High level of urgency and accountability. Excellent written and verbal communication. Ability to work in rotational shifts and handle on-call support. Willingness to travel when required. Fast learner with adaptability to new technologies.

📌 Senior Support Engineer (Uttar Pradesh)
🏢 Clari5 - A Perfios
📍 Uttar Pradesh