Position Overview

We are seeking a seasoned Senior Solution Architect to take ownership of our Amazon Connect solutions practice. In this role, you will serve as the technical lead for high-stakes, customer-facing bids, bridging the gap between legacy contact center environments and contemporary, cloud-native customer experience solutions. You won't just design systems; you will lead technical discovery, manage the bid lifecycle, and act as the primary architectural authority to guide prospects from initial complex requirements to successful project kickoff.

The ideal candidate possesses a deep mastery of Amazon Connect and a proven background in transitioning large-scale, on-premises contact centers (Genesys, Avaya, or Cisco) to the cloud.Key Responsibilities

1. Technical Bid Management & Commercial Ownership (40%)

- Lead the end-to-end technical response for RFPs and RFTs, ensuring architectural rigor and competitive pricing.
- Develop comprehensive Total Cost of Ownership (TCO) and pricing models that accurately reflect infrastructure, licensing, and implementation efforts.
- Present and defend proposed designs and architectural strategies to C-level stakeholders and technical decision-makers.
- Ensure that proposed solutions balance technical excellence with commercial feasibility and delivery capacity.

2. Discovery & Solution Architecture (30%)

- Lead technical discovery workshops to map existing client telephony estates, uncover hidden technical blockers, and define clear business objectives.
- Architect end-to-end Amazon Connect solutions, incorporating IVR workflows, contact routing, and integration with CRM/WFM systems.




- Translate complex client requirements into detailed technical designs, functional specifications, and SOW (Statement of Work) artifacts.

3. Migration & Telephony Strategy (30%)

- Drive the migration strategy for legacy contact centers (Genesys, Avaya, Cisco) to Amazon Connect.
- Architect and oversee complex SIP/telephony transitions, including PBX integration, PSTN connectivity, and number porting processes.
- Identify and mitigate risks associated with legacy-to-cloud migrations to ensure zero-downtime cutovers and minimal business disruption.

Technical & Professional Requirements
- Pre-Sales Leadership: 5+ years of experience in a technical pre-sales, solutions architecture, or professional services consulting role specifically focused on contact center technologies.
- Domain Expertise: Deep, hands-on knowledge of the Amazon Connect ecosystem.
- Legacy Transformation: Proven experience migrating enterprise contact centers (Avaya, Genesys, or Cisco) to cloud environments. Strong understanding of SIP protocols, telephony infrastructure, and carrier-level number porting.
- Commercial Acumen: Expertise in defining project scope, estimating effort, creating TCO/ROI models, and managing bid profitability.
- Communication: Elite verbal and written communication skills. The ability to debate technical architecture with engineers while simultaneously explaining business ROI to non-technical stakeholders is essential.
- The "Architect" Mindset: A strategic thinker who can balance immediate implementation needs with long-term platform scalability and maintenance.

📌 Senior Solution Architect – Amazon Connect (India)
🏢 Ironbook AI
📍 India