About Latinum

Latinum is hiring for a leading global technology consulting and business process services organization, supporting global clients through

digital transformation, AI-led innovation, operational excellence, and business process and managed services

. The organization is seeking an experienced

Transformation Lead – Trust & Safety

to drive transformation across

Trust & Safety, Content Moderation, Data Annotation, Localization, and AI Training Data operations

.

About the Role The

Transformation Lead – Trust & Safety

will lead end-to-end transformation initiatives across Trust & Safety operations, helping transition manual and reactive workflows into

scalable, AI-led, automated, compliant, and Human-in-the-Loop (HITL) operating models

. The role will partner with

Operations, QA, Technology, and Business stakeholders

to identify opportunities, improve operational performance, develop transformation roadmaps, and support

solutioning, RFPs/RFIs, and client engagements

.

Experience:

8–14 Years Location:

Kolkata / Mumbai, India Employment Type:

Full time CTC:

Up to ₹25 LPA (based on experience and relevant expertise)

Key Responsibilities Lead

AI-led transformation

across Trust & Safety, Content Moderation, Data Annotation, Localization, and AI Training Data workflows. Identify process inefficiencies and improve

quality, accuracy, SLA adherence, productivity, and operational efficiency

. Design and implement

automation and Human-in-the-Loop (HITL)

models. Translate Trust & Safety policies into

operational workflows, moderation processes, and annotation guidelines

. Identify abuse patterns, harmful-content trends, emerging risks, and operational gaps. Collaborate with Technology/AI teams on

tools, platforms, automation, and model performance

. Generate data-driven insights to improve

AI model performance and operational outcomes

. Develop

transformation roadmaps,



solution approaches, and implementation plans

. Support

RFP/RFI responses, solutioning, client workshops, and presentations

. Partner with Operations, QA, Technology, and Business teams to deliver transformation outcomes. Present recommendations and transformation outcomes to

internal leadership and external stakeholders

.

Required Experience & Skills 8–14 years

of overall experience in BPO/BPM, operations, transformation, program management, or related business process environments. Relevant experience in

Trust & Safety, Content Moderation, Data Annotation, AI Training Data, Localization, Content Operations, or Data Operations

. Experience in

AI-led transformation, automation, process improvement, or operational transformation

. Understanding of the

AI training data lifecycle

and content moderation workflows. Exposure to

Human-in-the-Loop (HITL), annotation tools, moderation platforms, and AI/ML ecosystems

. Strong process improvement mindset;

Lean/Six Sigma

exposure is preferred. Experience with

Excel, BI dashboards, analytics, and operational metrics

. Exposure to

RFP/RFI, solutioning, transformation roadmaps, or client-facing engagements

is preferred. Strong understanding of

quality, SLA, productivity, compliance, and operational performance metrics

.

Leadership Competencies Strong

stakeholder management, communication, and presentation

skills. Ability to translate operational challenges into

practical AI-led solutions

. Strong analytical, problem-solving, and transformation leadership capabilities. Ability to work effectively across

Operations, QA, Technology, and Business teams

. Ability to work responsibly within

sensitive content and Trust & Safety environments

. Education Bachelor’s degree in any discipline;

Analytics, Technology, Business, or related fields preferred

.

Interested candidates can share their resume at [email protected] & [email protected]

📌 Trust & Safety Transformation Lead - AI & Content (Mumbai)
🏢 Latinum Hr Solutions
📍 Mumbai