Job Description
The SAP S/4HANA Functional Support Consultant is responsible for resolving functional issues escalated from the Level 1 Support team. The role focuses on detailed functional analysis, SAP configuration, root cause analysis, testing, minor enhancements, and ensuring reliable business operations. The consultant collaborates closely with business users, SAP Basis, ABAP developers, and integration teams.
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nKey Responsibilities
nIncident & Problem Management
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- Resolve functional incidents escalated from Level 1 Support.n
- Perform detailed root cause analysis (RCA) for recurring issues.n
- Prioritize incidents based on business criticality and SLA commitments.n
- Coordinate with Level 3 support when advanced expertise is required.n
- Maintain complete documentation of incident resolution activities.n

nFunctional Configuration
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- Perform approved configuration changes within assigned SAP modules.n
- Validate business requirements and recommend SAP standard solutions.n
- Maintain configuration documentation.n




- Support organizational structure updates and master data corrections.n

nChange & Enhancement Support
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- Prepare Functional Specifications (FS) for minor enhancements.n
- Review Technical Specifications prepared by ABAP developers.n
- Coordinate development, testing, and deployment activities.n
- Execute functional testing and support User Acceptance Testing (UAT).n
- Validate transports before production deployment.n

nBusiness Process Support
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- Support end-to-end business processes across assigned SAP modules.n
- Assist business users with process improvements and issue resolution.n
- Ensure compliance with SAP best practices.n

nIntegration Support
nSupport functional issues related to integrations with:
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- SAP Fiorin
- Salesforce CRMn
- Darwin HRMSn
- TrackWise Digital eQMSn
- Third-party applicationsn

nDocumentation
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- Maintain Functional Design Documents.n
- Prepare R

📌 SAP S/4HANA Functional Support Consultant (Devsaki)
🏢 Concept Medical
📍 Devsaki