Job Description
Job Title: Senior Security Engineer
nExperience: 4+yrs of experience
nJob Location: Sanpada, Navi Mumbai
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nWe are seeking an experienced Technical Support Engineer to provide 24/7 support for cybersecurity products across multiple platforms. This is a product-based role (NOT SOC Analyst) focused on troubleshooting, configuration, and operational support for endpoint, email, and network security solutions, including EDR/XDR technologies from Trend Micro and other leading vendors.
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nKey Responsibilities
nCore Support Responsibilities
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- Deliver Tier 2 technical support for:n
- Endpoint, Email, and Network security solutions (EDR/XDR) from Trend Micro or other major vendors.n
- Respond to customer inquiries via phone, email, and live chat promptly and professionally.n
- Diagnose and resolving issues related to installation, configuration and system performance.n
- Escalate complex cases to Tier 3 or engineering teams or OEM support team with comprehensive logs and documentation.n




- Maintain accurate records of all support interactions in ticketing systems (e.g., ServiceNow, Zendesk, Salesforce).n
- Adhere to incident management and escalation procedures to meet SLAs and KPIs.n
- Work in rotating shifts to ensure 24/7 coverage, including weekends and holidays.n
- Stay current with product updates, patches, and emerging security threats.n
- Collaborate with internal teams (engineering, QA, product) to resolve issues and enhance customer experience.n

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nPre-Sales & Post-Sales Technical Expertise
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- Provide technical expertise for Trend Micro products (& equivalent) during:n
- Post-sales: Deployment, troubleshooting, optimization.n
- Deliver product training or KT to customers.n
- Assist in implementation, configuration, troubleshooting, and integration of security products in customer environments.n

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nRequirements
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nTechnical Skills:
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- Solid understanding of endpoint protection, email security, f

📌 Senior Security Engineer (Mumbai)
🏢 Eventus Security
📍 Mumbai