'• Support the HR Admin transaction processing to cover processes like employee data changes, terminations/ retirements, recent hires etc.
- Monitoring team's performance against the agreed SLAs
- Escalation Management
- Identify trends and high volume transactions that may indicate org-wide issues and get the team prepared to handle such high volumes at times
- Train and develop team members
- Provide constructive feedback to team members to improve their performance
- Create developmental plans for each team member
- Create the back-up plan for handling of unforeseen or seasonal volume fluctuations
- Ensures process compliances, Knowledge Management compliances to meet the client & internal commitments '
📌 Senior Process Lead (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru
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