01 Sep
|
IGT solutions
|
Gurugram
01 Sep
IGT solutions
Gurugram
Key Deliverables:
- Identify and implement process improvements within Banking Domain Customer Service, BPO Operations (Voice, Chat, Back-office)
- Lead process excellence initiatives using Lean, DMAIC, DFSS, and Value Stream Management techniques
- Manage client expectations and ensure client satisfaction through process improvements and KPIs
- Design and deploy metrics, dashboards, and systems to promote a continuous improvement culture
Role Responsibilities:
- Apply Lean/Six Sigma methodologies to drive performance improvements and process automation
- Analyze data and current operations to identify project opportunities with financial and operational perks
- Conduct diagnostic studies, lead workshops, and present insights, findings, and improvements to senior leadership
- Collaborate with internal and external stakeholders to ensure smooth business transformation and process automation
📌 Senior Manager -Quality || BPO Experience || Banking Process (Gurugram)
🏢 IGT solutions
📍 Gurugram