Role Description

Role Title - Senior Manager – Employee Services & Digital Transformation

Role Summary The role is responsible for driving HR Operations, Employee Benefits, HR Technology & Automation, and HR Governance across IndiGrid and its entities. The incumbent will lead scalable, digitally enabled and employee-centric HR service delivery, ensuring strong process controls, financial discipline, audit readiness, data integrity and a consistent employee experience. The role requires strong capability in HRIS, process digitization, analytics, policy governance, stakeholder management and executive communication, with a focus on continuous improvement, business enablement and HR transformation across a multi-entity and Asset Management environment.

Reporting to Head of HR Operations

Grade - Sr. Manager

What the role entails – Key accountabilities/ responsibilities

HR Systems, Automation & Digital Transformation

- Act as the functional owner and champion for HRMS, employee self-service, workflow automation and digital HR platforms, with a strong hands-on orientation toward system configuration, controls and user adoption.
- Translate business and employee needs into scalable system requirements; lead enhancements, module implementations, integrations, testing and process digitization with technology teams and vendors.
- Lead the HR digital transformation roadmap by identifying opportunities to simplify, standardize and automate employee lifecycle processes, leveraging technology, analytics and emerging digital solutions to improve operational efficiency and employee experience.
- Evaluate and implement emerging technologies, including AI-enabled employee support, workflow automation and analytics solutions, to enhance service quality, responsiveness and operational effectiveness.
- Ensure data integrity, role-based access, controls and system compliance while identifying opportunities to eliminate manual work, improve operational productivity and enhance employee experience.
- Drive adoption of digital solutions through effective change management, user training, communication and stakeholder engagement.

Employee Benefits, HR Operations & Service Delivery

- Lead end-to-end administration of employee loans, company cars, Corporate NPS, Pluxee, group insurance and other HR operations across entities, ensuring a seamless and consistent employee experience.
- Establish service standards, turnaround times and escalation mechanisms; use employee feedback and service metrics to continuously improve responsiveness,



quality and customer satisfaction.
- Continuously evaluate employee journeys and service touchpoints to identify opportunities to simplify processes, reduce employee effort and improve overall experience.
- Manage relationships with benefits providers, HR technology partners and service vendors, ensuring adherence to service levels, contractual commitments and continuous improvement expectations.

HR Governance, Policy & Change Communication

- Own the review, interpretation and governance of HR policies, SOPs, employee handbooks, delegation matrices and process controls across IndiGrid and its entities.
- Ensure policies, processes and controls remain aligned with regulatory requirements, organizational needs and evolving business priorities.
- Lead policy communication, awareness and change management initiatives through clear, audience-appropriate messaging across employee groups and locations.
- Drive standardization of HR processes and governance practices across entities while balancing business requirements and employee experience considerations.

Financial Control, Risk & Audit Readiness

- Design, implement and periodically test a robust control framework, including clear ownership, approval matrices, exception monitoring and documentation of resolution actions.
- Maintain audit-ready documentation, coordinate internal and external audits, assess control gaps and ensure timely closure and sustained validation of observations on matters relating to employee benefits, automation and HR operations.
- Monitor operational and compliance risks related to HR processes, benefits administration and systems, ensuring proactive mitigation and governance oversight.
- Partner with Finance, Internal Audit and Compliance teams to strengthen controls, enhance transparency and improve overall governance effectiveness.

HR Data, Analytics & Executive Presentations

- Own HR dashboards, workforce analytics and management reporting; analyse manpower, benefits utilization, diversity and service data to identify trends, root causes and actions.
- Convert complex data into clear insights, recommendations, decision-support analytics and executive-ready presentations for leadership reviews.




- Develop metrics and dashboards to measure service effectiveness, digital adoption, operational efficiency and employee experience outcomes.
- Leverage analytics to identify opportunities for process improvement, workforce insights and data-driven decision making.

Stakeholder Partnership, Communication & Leadership

- Operate with high customer centricity and service orientation, serving as a trusted advisor to employees, HRBPs and business leaders while resolving complex issues with empathy, pace and sound judgement.
- Demonstrate strong executive presence and communication by framing issues succinctly, influencing senior stakeholders and presenting clear options, risks and recommendations.
- Partner effectively with Legal, Finance, Payroll, Projects, site teams, contractors, consultants and authorities to deliver compliant, responsive and commercially practical outcomes.
- Build team capability and broaden exposure to workforce planning, organisational effectiveness, employee relations and business partnering, demonstrating readiness to scale into broader HR leadership responsibilities.
- Contribute to enterprise-wide people initiatives and transformation programs that strengthen organizational effectiveness and enhance employee experience.

Role Demands (travel) Periodic travel to offices, project sites and establishments for governance reviews, audits, inspections, stakeholder meetings and business requirements.

Location - Noida

Qualification & Experience

Education

MBA in HR or equivalent.

Certification in Compensation / Benefits / HR Analytics

Experience

1. 10-12 years of progressive HR Operations experience, including employee benefits, MIS and financial controle, with proven experience in end-to-end HRIS implementation; from requirements gathering, vendor coordination, configuration, testing, deployment and user adoption.
2. Expertise in creating transparent, compelling and executive-ready presentations, with strong command of Microsoft PowerPoint.
3. Advanced command of Microsoft Excel for data analysis, reporting and controls, with a strong understanding of generative AI tools such as ChatGPT and Gemini.
4. Experience in infrastructure, power or EPC organizations.
5. Exposure to Shared Service Centre operations.
6. Exposure on working on ZOHO People & related modules.
7. Exposure to or understanding of multi-state labour and contractor compliance, including audits, inspections, remediation and dashboard-based risk escalation.

📌 Senior Manager - Employee Services & Digital Transformation (Noida)
🏢 IndiGrid
📍 Noida