Senior Operations Manager – Medical Devices

Location:

Kolkata Shift:

12 PM – 11 PM Qualification:

Graduate in Life Sciences, Pharmacy, Biotechnology, Biomedical Engineering, or Mechanical Engineering Experience:

12+ Years

Are you a seasoned leader with extensive experience in the

Medical Devices industry

and a proven track record of managing large-scale operations? We are looking for a energetic

Senior Operations Manager

to drive operational excellence.

Key Responsibilities ✅ Lead end-to-end global

Product Quality Complaint (PQC)

operations for a team of approximately

200+ professionals . ✅ Ensure regulatory compliance, audit readiness, CAPA governance, and quality performance across complaint management processes. ✅ Manage customer escalations and build strong stakeholder and client relationships. ✅ Drive operational transformation through automation, AI, analytics,



and continuous improvement initiatives. ✅ Lead strategic governance programs and support regulatory inspections and audits. ✅ Deliver business outcomes by achieving KPIs, SLAs, financial targets, and customer satisfaction goals. ✅ Build and develop high-performing teams while fostering a culture of quality and compliance.

Required Experience ✔ 12+ years of experience in the Medical Devices industry, preferably in a Medical Devices BPO environment. ✔ 8–10+ years of leadership experience managing large-scale global operations. ✔ Strong expertise in: Product Quality Complaints (PQC) Post Market Surveillance (PMS) Vigilance Quality & Customer Quality Operations CAPA Programs Complaint Handling Systems Regulatory Compliance & Audits

📌 Senior Manager (West Bengal)
🏢 Wipro
📍 West Bengal