- Work with a team of engineers & resolve assigned tickets by visiting client sites.
- End user support onsite by visiting client sites.
- Excellent knowledge on MS Windows 10, 11 operating system.
- Knowledge on installation & configuration of Applications like Autodesk, AutoCAD and Architecture Software Applications.
- Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022.
- Hands on experience and knowledge on RAID configurations.
- Knowledge on Server Migration for 2012 to 2022.
- Knowledge on Widows Server Clustering.
- Knowledge of troubleshooting IOS & MAC systems.
- Installation & troubleshooting or MS Office products.
- Robust troubleshooting knowledge of Outlook, Email issues.
- Strong Knowledge and experience on O365 Management Portal.
- Knowledge and experience on SharePoint and OneDrive.
- Knowledge and experience on Email Hosting Migrations, DNS Management.
- Knowledge on MS Azure, MS InTunes & Cloud technologies.
- Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations.
- Ability to install/configure & troubleshoot various types of printers.
- Ability to configure email accounts, outlook on PC & Mobile devices.




- Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis.
- Knowledge and experience on configuration of QNAP, NAS, Storage, Data Migration.
- Understanding of Windows Servers & Hyper-V, Virtualization.
- Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates.
- Knowledge on Firewalls, FortiGate, Sonic Wall, Sophos.
- Hands on Knowledge on Firewall Policies, IPSEC VPN Tunneling, SSL VPN.
- Knowledge of Video Conferencing systems.
- Knowledge on CCTV, NVR, DVR configuration and settings.
- Demonstrate proactive approach. Identify and suggest possible improvements on procedures.
- Carry out preventive maintenance as per the scheduled calendar.
- Knowledge on Assets Management, Assets & Inventory Documentation, IT Infrastructure Documentation, etc.
- Excellent attitude towards user support & possess strong communication skills.

Work Experience

6 Years.

Certification

MCSE / MCP / MCITP

MCSA

CCNA

Location

Ahmedabad, India.

Salary

40,000 - 50,000 INR Per Month.

📌 Senior IT Support EngineerAhmedabad, India (Immediate Joiners Only) (Ahmedabad)
🏢 IBT: No. 1 Outsourcing Company in Middle East
📍 Ahmedabad