Customer Success Engineer (Data & Automation) Location:
Gurugram/Noida
(Onsite), 5 days/week Experience:
1-3 Years Joining Timeline: Immediate
About the Role: We are looking for a Customer Success Engineer/Technical Support Engineer to provide technical support to
enterprise customers ,
troubleshoot production issues , and ensure seamless operation of
cloud-based applications . You will work closely with Engineering, Product, and Customer Success teams to
resolve complex technical challenges
and deliver an exceptional customer experience.
Responsibilities: Troubleshoot
and
resolve production issues
for enterprise customers. Investigate incidents using
application logs ,
SQL queries , and
monitoring
tools . Perform Root Cause Analysis ( RCA ) and drive issue resolution. Support
REST APIs ,
webhooks ,
integrations , and
authentication
workflows . Collaborate with Engineering, Product, and DevOps teams to resolve customer-reported issues. Manage
customer onboarding ,
technical implementations , and ongoing
production support . Create and maintain technical documentation,
troubleshooting guides, and knowledge base articles. Ensure timely resolution of
support tickets
while adhering to
SLAs .
Requirements: 1-3 years of experience
in Technical Support, Product Support, Customer Success Engineering, or Application Support. Solid understanding of
SQL
and
REST APIs . Experience with
Postman ,
webhooks , and
API troubleshooting . Experience with
scripting using Python or JavaScript . Exposure to cloud platforms such as
AWS ,
GCP , or
Azure . Familiarity with
Linux ,
application logs , and
production incident management . Knowledge of
monitoring tools
such as CloudWatch, Datadog, Grafana, or similar. Basic understanding of
Docker
and
Kubernetes
is a plus. Excellent analytical, problem-solving, and communication skills.
Good to Have: Experience
supporting SaaS or enterprise software products. Exposure to
AI/LLM integrations, workflow automation, or low-code platforms.
📌 Customer Success Engineer (Mumbai)
🏢 Recro
📍 Mumbai