Job description :

AI Ops SME (Telecom Domain) Experience:

8-12 Years Practice:

Telecom / Network Services – AI Ops, Observability & Automation Location:

Bangalore, Chennai, Noida, Gurgaon / Hybrid - with travel as needed.

Designs and implements AI-driven operations capabilities — observability, event correlation, alarm/ITSM integration and automated remediation — across telecom RAN and Core domains, advancing the network toward autonomous, closed-loop operations using the latest AIOps and agentic tooling.

Key Responsibilities • Design end-to-end AIOps architecture spanning data ingestion, correlation, ML-based anomaly detection and automated remediation for telecom networks. • Define observability strategy across logs, metrics, traces and events for RAN, Core and transport, bringing in the latest AIOps, GenAI and agentic tooling. • Build and configure correlation engines, ML models and automation workflows for fault detection, RCA and predictive maintenance. • Design closed-loop, self-healing remediation workflows that move operations toward autonomous network maturity (TM Forum AN levels), reducing manual intervention. • Design and implement alarm/event management — collection, deduplication, enrichment, correlation and suppression across multi-vendor networks. • Own end-to-end ITSM integration: incident, problem and change workflows between AIOps/correlation platforms and ServiceNow/Remedy/BMC suites. • Build automated ticket creation, enrichment and intelligent assignment/routing from alarm events into ITSM tools, with CMDB linkage.



• Integrate AIOps platforms with telco EMS/NMS, OSS/inventory and ITSM systems via REST/API and streaming interfaces. • Support production environments — tuning correlation rules, ML retraining, and continuous RCA accuracy improvement with NOC/L1-L3 teams. • Define and report AIOps KPIs (MTTD, MTTR, noise reduction, automation coverage) and contribute to presales/PoC delivery for AIOps opportunities.

Technical Skills & Tools-

Category Tools / Technologies Telco Domain RAN, Core (EPC/5GC), Packet Core, Transport; 3G/4G/5G network elements and KPIs Observability & Monitoring Splunk, ThousandEyes, Grafana, Prometheus, Elastic Stack (ELK), Dynatrace, Datadog, AppDynamics AIOps / Correlation Platforms Moogsoft, BigPanda, ServiceNow AIOps, Cisco Crosswork Health Insights, Ciena Blue Planet UAA, PagerDuty Alarm / Fault Management (FM) SNMP traps, syslog, streaming telemetry, NOC alarm consoles, EMS/NMS fault feeds, topology-based correlation ITSM & Integration ServiceNow ITSM/ITOM, BMC Remedy, Jira Service Management, CMDB integration, REST/SOAP APIs, workflow automation AI / ML & GenAI Python (scikit-learn, TensorFlow/PyTorch basics), LLM-based RCA copilots, RAG pipelines, anomaly-detection models Autonomous Networks Closed-loop automation, self-healing remediation, TM Forum Autonomous Networks (AN) maturity levels, intent-based assurance Automation & Integration Ansible, Python, NETCONF/RESTCONF, Kafka/streaming telemetry, webhook & middleware integrations Delivery & Frameworks ITIL v4, Agile/Scrum, SRE practices, TM Forum ODA (assurance domain)

📌 AI Operations Strategist (Noida)
🏢 Impellam Group
📍 Noida