student counselling, academic support, and customer success ? Join a leading Online Education organization and help students successfully navigate their academic journey.
Location:
Bangalore Role:
Academic Advisor Experience:
2–6 Years in Academics / Student Counselling Qualification:
Post-Graduation in Management, Commerce, Journalism, Computer Applications, IT or related streams
Key Responsibilities • Act as the first point of contact for students and address academic & administrative queries. • Coordinate between students and university departments. • Track students’ academic progress, submissions, and course requirements. • Handle
Inbound & Outbound calls, emails, and chats . • Support students with semester and subject-related queries.
• Ensure timely completion of academic requirements. • Drive
student satisfaction, re-registration, and program completion . • Identify and escalate priority issues while ensuring timely resolution. • Maintain MIS, reports, and student records using
Excel & PPT . • Work closely with internal teams, faculty, and SMEs.
What We’re Looking For ✅ Strong verbal, written & listening communication ✅ Student counselling / academic process experience ✅ Problem-solving & interpersonal skills ✅ Knowledge of CRM / ticketing systems ✅ Valuable Excel & reporting skills ✅ Ability to multitask and work under pressure ✅ Willingness to work on weekends on a rotational basis