Lead Project Manager – CCaaS Transformation / Genesys Migration We are looking for an experienced

Lead Project Manager

with

4–5+ years of project/programme leadership experience

to drive complex

Transformation and CCaaS migration initiatives

in a large global organization. Key Responsibilities Lead end-to-end

CCaaS Transformation and Genesys migration

projects. Manage project planning, timelines, resources, dependencies, risks and issues. Drive

cutover, migration, implementation and hypercare

activities. Coordinate with multiple

cross-functional and geographically distributed teams . Manage stakeholders, governance, reporting and senior management communication. Ensure successful delivery within agreed scope, timelines and quality. Drive transformation initiatives within a structured programme/project setting. Must-Have Skills 4–5+ years of experience as a

Project Manager / Project Lead .



Strong

Transformation Project Management

experience. Hands-on

CCaaS migration

experience. Mandatory

Genesys Migration

experience. Experience in

resource planning, risk mitigation, cutover and hypercare . Experience working in large global/enterprise organizations. Strong stakeholder and cross-functional team management skills. Good understanding of the

Contact Centre domain . Good to Have Genesys Cloud

experience. Chatbot / Voicebot exposure. NLU, LLM / GenAI

knowledge. Experience with

RM Chat / WhatsApp . Customer Interaction (C&I;) domain experience. Location:

Mumbai/Pune/Hyderabad/Bangalore/Delhi Experience:

4–5+ Years Role:

Lead Project Manager – CCaaS Transformation

📌 Lead Project Manager (Mumbai)
🏢 Terra Technology Circle Consulting Private
📍 Mumbai