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Key Responsibilities:

- Ensure daily tasks and activities have successfully completed, Where this is not the case, recovery and remediation steps will be undertaken.
- Manage the patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.
- Ensure requests from the ServiceNow work queue that have been allocated to your relevant resolver group have been successfully actioned. These include incidents, problems, changes and service requests.
- Define the alerts and events that should be detected by the monitoring systems that ensure proactive management of a components health.
- Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.
- Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team.
- Attend and complete all mandatory training courses.
- Engage and own the transition of current services into Service Operations.
- Participate in the out of hours on call support rota.
- Be the subject matter expert and represent your technical domain in meetings and forums.

📌 Senior Application Support Engineer - Payments (Pune)
🏢 ParentPay
📍 Pune