EXL Digital leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence/Agentic AI, Analytics, Automation & Robotics, and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling agile and intelligent operations to improve revenue growth and profitability of our clients.
n
n
Essential Functions
n
n
1. Leading various phases throughout digital projects from the strategy and planning mode, through to design/delivery mode and finally run mode
n
2. Responsible for Diagnostic to Solution Proposal creation for Digital projects
n
3. Responsible for maintaining Governance and reporting on projects to Business units, Leadership, clients
n
4. Successfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value proposition
n
5. Providing transformation solutions and roadmaps for new deals / pursuits
n
6. Contribution of creation of showcase content, though leadership white papers, collaterals
n
n
n
Primary Internal Interactions
n
n
- Client Leadership team
n
- Business and Account Leadership
n
- Data Science Teams
n
- Analytics
n
- Products and Platforms
n
- Quality & Process Excellence
n
- Operations SME’s & Supervisors
n
- RFXand deal team
n
- Client Management team
n
- Other enabling functions on need basis
n
n
n
Skills
n
Technical Skills
n
n
- Developing Automation Strategy and digital Roadmap including AI/ML led solutions, Intelligent Automation and workflows
n
- Manage solution design, development and improvement processes ensuring they are well maintained and communicated
n
- Excellent working knowledge of MS Office – MS Excel, Power Point, Word Doc, Outlook
n
- Proficient with MS-VISIO for flowcharting/process mapping software
n
- Experience of packaging and showcasing capabilities and solutions
n
n
Soft skills (Desired)
n
n
- Good Interpersonal skills
n
- Good written and oral Communication
n
- Ambitious individual who can work in ambiguity and under his/her own direction towards agreed targets/goals and with creative approach to work
n
- Ability to influence people internal/external customers, Operations and Finance partners
n
- Consultative mindset, with approach to think of a business challenge creatively and with a future digital solution mindset
n
- Solid Presentation skills
n
- Multi-tasking and prioritizing ability
n
- Project management skills to drive improvement projects / initiatives
n
n
Soft Skills (Minimum)
n
n
- Strategic focus and strong business acumen
n
- Demonstrates a global mindset
n
- Demonstrates an intellectually agile and analytical approach and thought process
n
- Is a brand ambassador
n
- Conformance to policies / compliances with auditing skills and eye for details
n
- Problem solving skills
n
- Ability to resolve conflicts constructively and lead in a continually challenging environment
n
n
n
Education / Professional Requirements
n
n
Preferred qualifications MBA, BE/BTECH,
n
Experience with Digital Transformation, Solution Designing, RFP/RFX solutions is highly preferred
n
n
n
Work Experience and Additional Requirements
n
n
- 10+ years of overall experience including 7+ years of project management experience with demonstrated success and financial results with similar experience
n
- Proven ability to drive a solution from start to finish (project management certifications are a plus)
n
- Experience in Insurance/BFSI domain will be given strong preference
n
- Experience of packaging and showcasing capabilities and solutions
n
- Ability to travel as required domestically and / or internationally
n