Job Description

Role - Automation Tools SME Years of Experience - 8 to 12 years Location - Bangalore Key Responsibilities :Key Responsibilitie sEUC Tools Architecture & Strateg yOwn the architecture, standards, and technical roadma p for EUC tool sAlign tooling strategy with Digital Workplace, Manufacturing IT, and Cyber Security principle s .Evaluate, design, and onboard EUC tools with a focus on business value, scalability, and securit y . Nexthink Digital Employee Experience (Primary Responsibilit y)Design and operat e Nexthink architectu re (Collectors, Engines, Portal, Campaigns ).Creat e real‑time dashboards and experience scor es to monito r:Endpoint performan ceLogin and application experien ceStability issues impacting production and engineering use rsDevelo p Nexthink campaig ns fo r:Proactive remediati onAutomated fix esUser engagement and notificatio nsIntegrate Nexthink wit h ITSM platforms (ServiceNow or equivalen t ). BeyondTrust / Bomgar Secure Remote Supp ortImplement and mana ge BeyondTrust (Bomg ar) for secure remote support at sit es.Configu re:Secure session access (attended/unattend ed)Jump clie ntsCredential inject ionSession recording and audit l ogsEnab le secure vendor and third‑party acc ess in compliance with security polici es. Proactive,



Preventive & Automation‑First Operat ionsDr ive shift‑left operations and preventive maintenance mo d els.Leverage EUC telemetry and automation to:Reduce incident vol umesImprove Mean Time to Resolution (M TTR)Improve Service Desk effici encyPartner with Service Desk and Field Support teams to exp and self‑healing capabili t ies. Integration with EUC & Security Ecos ystemIntegrate EUC tools with:Intune / SCCM / Co‑Manag ementMicrosoft Defender / EDR plat formsEntra ID (Azur e AD)AVD / VDI where appli cableEnsure alignment with Zero Trust security archite c ture. Governance, Risk & Comp lianceEnsure adheren ce to:internal security and IT po liciesData privacy and audit requir ementsMai ntain logs, reports, and ev idence for audits and compliance re views.Participa te in risk assessments and control vali dation related to EUC tools. Vendor, Stakeholder & Knowledge Man agement Act as technical interface to tool v endors.Support license optimization, renewals, and cost gove rnance.Create and ma intain:Architecture do cumentsSOPs / r unbooksKT and reverse‑KT ma terialsEnsure tool knowle dge is industrialized and not person‑de p endent. Mandatory Technica l Skills Nexthink (Experience Scoring, Campaigns, Dashboards, Integ rations)BeyondTrust / Bomgar (Remote Support, Privileged Remote Access)Windows Endpoints (Windows 10 / Win dows 11)ITSM integration (ServiceNow or equ ivalent)Solid troubleshooting and analytica l skills Preferred / Good‑to‑Ha ve SkillsMicrosoft Intune, SCCM, Co‑M anagementDigital Experience Monitoring (DEM / D EX tools)PowerShell and automation scriptingEndpoint Security (Defen der, EDR)Manufacturing / Factory IT exposureMicrosoft 365 and Entra ID in tegration

📌 Automation Tools SME (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru