ServiceMax Administrator Location:

Remote Experience:

2–4 Years Employment Type:

Full-Time

Position Summary We are looking for a

ServiceMax Administrator

to manage the day-to-day administration, configuration, and production support of the organization's ServiceMax platform. The role will work closely with IT Business Analysts, developers, and application leads to implement approved enhancements, resolve production issues, and ensure the platform remains secure, stable, and aligned with business requirements.

Key Responsibilities Administer and support the

ServiceMax and Salesforce platforms , including user accounts, security, and system configuration. Configure and maintain

SFMs, Wizards, Salesforce Flows, Lightning pages, Objects, and application settings . Manage users, roles, profiles, permission sets, and security assignments. Investigate, troubleshoot, and resolve

production incidents and application issues . Translate functional requirements into approved ServiceMax/Salesforce configurations. Collaborate with developers during solution design, testing, deployment, and release activities. Assist with

ServiceMax upgrades, regression testing, and release validation . Create and maintain

reports and dashboards

for business and operational requirements. Support data imports, exports, data validation, and data quality activities. Monitor application performance and identify opportunities for process and configuration improvements.



Maintain technical documentation, configuration records, and knowledge articles. Coordinate with

PTC ServiceMax and Salesforce Support

for vendor-related issues. Follow IT governance, security, change management, and documentation standards.

Required Skills 1–2+ years of hands-on experience in

ServiceMax Administration . Experience with

Salesforce Administration . Strong knowledge of Salesforce security concepts including

Users, Roles, Profiles, and Permission Sets . Hands-on experience configuring

ServiceMax/Salesforce applications . Experience with

SFMs, Wizards, Salesforce Flow, Objects, and Lightning Experience . Experience in

production support and application troubleshooting . Good understanding of

Reports, Dashboards, and Data Management . Solid analytical and problem-solving skills. Good written and verbal communication skills. Ability to work effectively with global teams and manage multiple priorities.

Preferred Qualifications ServiceMax Core Certified Administrator

certification. Salesforce Certified Administrator

certification. Experience supporting

ServiceMax Field Service Management (FSM)

implementations. Experience with Salesforce Flow configuration. Knowledge of application testing, release management, and change control. Basic understanding of

REST APIs and enterprise integrations . Experience working in

Agile/Scrum

environments.

📌 SERVICEMAX ADMINISTRATOR (Mumbai)
🏢 Vaisesika
📍 Mumbai