Job Description: Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person in a skilled and timely manner.
- Assist customers with product/service information, order placement, and after-sales support.
- Process orders, returns, and exchanges accurately using company systems.
- Identify customer needs and recommend appropriate products or services.
- Handle complaints and resolve customer issues efficiently, escalating when necessary.
- Maintain detailed and accurate customer records in the CRM system.
- Meet or exceed individual and team sales targets and customer service KPIs.
- Provide feedback to the team on common customer issues to help improve products, services, and processes.
📌 Hiring for Customer Support Executive (Howrah)
🏢 RECEX
📍 Howrah