Work Timing · This role requires the candidate to work
USA East Coast hours .
About omniXM omniXM is a
SaaS-based market leader
providing customer engagement solutions for the
hospitality industry . We are expanding in the health and fitness sectors and are looking for a new teammate to help us grow it. Our solutions are deployed globally across
50+ Fortune 500 companies , and we’re just getting started! If you enjoy daily challenges, consider yourself a
self-starter , and thrive in a
fast-growing, low-ego start-up environment , this role could be perfect for you.
Who We’re Looking For A
Customer Success Manager
who: · Thrives in a fast-paced, highly challenging, and rewarding environment · Is passionate about helping customers improve their experience · Excels in client-facing roles · Enjoys coaching customers toward success · Has strong business ethics and a service-oriented mindset · Embodies startup culture with an “all hands-on deck” attitude
Your Typical Day Will Include · On-boarding current customers · Driving customer satisfaction through product adoption and usage · Demonstrating the value of omniXM through exceptional customer support · Building and strengthening customer relationships · Identifying upsell opportunities · Managing and responding to calls and emails · Following up on customer communications · Resolving and documenting customer issues across billing, product support, and account satisfaction · Handling technical and non-technical inquiries with urgency · Managing and supporting a set of named accounts
What You Need · 2+ years of sales or business management experience · BA/BS degree or equivalent practical experience · Experience handling a high volume of customer requests/emails · Strong communication and presentation skills (phone, video, email) · Resourcefulness and a bias for action · Excellent verbal and written communication · Strong organizational and multitasking skills under deadlines · Understanding of SaaS business models and Customer Success frameworks · Enthusiasm for technology and quick learning ability · Ability to ask strategic questions in senior corporate environments · Patience, positivity, and calmness during crises
What We Offer · Competitive salary plus bonuses · Family-first culture with strong life-work balance · Freedom and flexibility to influence and guide the company’s direction · Learn more at: