Job description Looking for a Desktop Support Engineer L2 who has experience in Windows setting. Key Responsibilities Provide

L2 technical support

for Windows desktops, laptops, and peripherals. Troubleshoot

Windows 10/11, MS Office 365, Outlook, Teams, VPN, printers, and business applications . Handle and resolve incidents escalated from the Service Desk/L1 team. Perform troubleshooting of

hardware, software, OS, network, and connectivity issues . Manage and troubleshoot

Microsoft 365 applications . Support endpoint management tools such as

SCCM/MECM, Intune, or similar tools . Perform software installation, patching, upgrades, and troubleshooting. Support onboarding/offboarding activities, including system setup and access provisioning.



Maintain

IT asset inventory

and coordinate laptop/desktop allocation and replacement Monitor and resolve tickets according to

SLA and priority . Skillset: Position:

L2 Desktop Support Engineer Location :

Thane, Vikhroli Working Days:

Monday to Saturday Joining:

Immediate / ASAP Shift:

General Shift ,Monday to Saturday (6 Days) (9:00 AM – 6:00 PM, as per site requirements)/Onsite

Interested candidates please share your CV to [email protected] Immediate Joiners are preferred.

📌 Desktop Support Engineer (Mumbai)
🏢 SHI Solutions India
📍 Mumbai