- Handle customer calls to resolve their queries and concerns.
- Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with internal teams to resolve complex customer issues that require escalation.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Desired Candidate Profile.
- Excellent communication skills in English language (written & spoken).
- Ability to work on rotational shifts including night shifts.
- Robust problem-solving skills with attention to detail.
- Willingness to learn new processes quickly.