Risk & Fraud Analyst – International Voice Process

Position: Risk & Fraud Analyst

Process: International Voice Process

Experience: 1+ Year

Salary: 35,000-37,000

Location: Pune, Maharashtra

Job Summary

We are looking for a Risk & Fraud Analyst to join our international voice process team. The candidate will be responsible for handling customer interactions, identifying potential fraudulent activities, assessing risk, and ensuring compliance with company policies and procedures.

Key Responsibilities

- Handle inbound/outbound calls with international customers regarding risk and fraud-related concerns.
- Identify and investigate suspicious transactions, activities, and customer behavior.
- Conduct customer verification and authentication as per defined procedures.
- Analyze account activity and transaction patterns to identify potential fraud.
- Review and resolve fraud alerts and risk-related cases within defined timelines.
- Escalate high-risk or suspicious cases to the appropriate team.
- Maintain accurate documentation of investigations and customer interactions.
- Follow AML, KYC, fraud prevention, and data protection guidelines.
- Provide appropriate resolutions to customers while maintaining a professional approach.
- Meet defined quality, productivity, accuracy,



and turnaround-time (TAT) targets.
- Maintain confidentiality of customer and company information.

Required Skills

- Excellent verbal and written communication skills.
- Strong English communication skills with a neutral accent.
- Comfortable handling international customer calls.
- Robust analytical and problem-solving abilities.
- Good attention to detail.
- Ability to identify unusual patterns and potential fraud.
- Good decision-making and investigation skills.
- Basic knowledge of fraud prevention, AML/KYC, and risk management is preferred.

Eligibility

- Bachelor's degree in any discipline.
- Experience in international voice, fraud prevention, risk operations, banking, financial services, KYC, AML, or customer service will be preferred.
- Candidates should be comfortable working in rotational shifts, including night shifts.

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📌 Risk & Fraud Analyst : International Voice Process (Pune)
🏢 Others!
📍 Pune