Retail Operations Manager – U.S. Businesses

Company: Vishram Management Group (VMG)

Location: Ahmedabad, Gujarat – Work From Office

Shift: Night Shift – U.S. Business Hours

Experience: 7+ years preferred

Industry Preference: Retail, Supermarket, Grocery, QSR, Restaurant, Franchise,

About the Role

Vishram Management Group (VMG) is looking for an experienced Retail Operations Manager – U.S. Businesses to lead our Ahmedabad-based backend operations supporting our growing portfolio of U.S. retail, supermarket, restaurant and QSR businesses.

This is a senior, hands-on business operations role.

The Retail Operations Manager will lead multiple departments within our Ahmedabad office, including Marketing, Human Resources, Backend Operations Support and Technology, ensuring that these teams work together to support our U.S. businesses efficiently.

Your responsibility goes beyond managing people and completing tasks.

Your primary objective will be to build a robust backend operating structure that helps our U.S. businesses:

- Increase revenue and same-store sales
- Improve profitability
- Reduce unnecessary operating costs
- Improve labor and operational efficiency
- Strengthen marketing execution
- Improve employee recruitment and retention
- Provide faster backend support to U.S. locations
- Improve reporting and management visibility
- Implement technology and automation
- Build scalable processes for future business growth

You will serve as the central point of accountability between U.S. leadership and the Ahmedabad support teams.

Departments You Will Lead

You will provide leadership, direction and accountability across:

Marketing & Growth

- Digital Marketing
- Social Media
- Local Store Marketing
- Promotions & Campaigns
- Graphic Design & Video
- Customer Acquisition & Retention

Human Resources

- Recruitment
- Employee Onboarding
- Performance Management
- Staffing Support
- Employee Relations
- HR Administration

Backend Operations Support

- Store Reporting
- Sales & Performance Analysis
- Pricing & Promotion Support
- Vendor/Administrative Support
- Operational Follow-Ups
- Management Dashboards
- SOP & Process Management

Technology & Systems

- IT Support
- Business Systems
- User Access & Security
- POS/Operational Technology Support
- Automation
- Process Improvement

Key Responsibilities
1. U.S. Retail & Restaurant Business Support

Take ownership of backend operational support for VMG's U.S. businesses across retail, grocery, restaurant and QSR operations. Understand the performance of individual business locations and work with department managers to identify opportunities to improve sales, profitability, labor efficiency, customer traffic and operational execution.

Ensure that U.S. store and business leaders receive timely support from the Ahmedabad office.

Create an operating environment where problems are identified early and resolved before they require senior management intervention.

1. Revenue Growth & Profitability

This position will be measured not only by departmental activity but by its impact on business performance. Work with U.S. leadership and department managers to:
- Identify revenue growth opportunities
- Analyze sales trends and business performance
- Support promotions that increase customer traffic
- Improve customer acquisition and retention
- Identify underperforming stores, departments or initiatives
- Reduce unnecessary operating expenses
- Improve labor productivity




- Identify cost-saving opportunities
- Improve gross margin and profitability
- Track whether marketing investments are generating measurable results

Develop dashboards that allow management to quickly understand Sales, Labor, Expenses, Marketing Performance, Operational Issues and Profitability.

1. Marketing & Revenue Growth Leadership

Lead the Marketing department supporting U.S. businesses. Ensure marketing is focused on generating measurable business results rather than simply producing content.

Hold the Marketing Manager and team accountable for:

- Local store marketing
- Social media growth
- Digital advertising
- Customer traffic
- Promotions
- Customer retention
- Online reputation
- Local SEO
- Campaign execution
- Marketing ROI

Work closely with U.S. operations teams to create marketing strategies based on actual store needs and sales opportunities.
1. Human Resources & Staffing

Lead and hold the HR department accountable for supporting staffing requirements across U.S. businesses and Ahmedabad operations.

Ensure

- Open positions are filled within defined timelines
- Recruitment pipelines remain active
- Employee onboarding is organized
- Performance issues are documented and addressed
- Staffing shortages are escalated early
- Department managers are held accountable
- Employee productivity is monitored
- HR reporting is accurate and timely

Build a performance-driven culture focused on accountability, ownership and measurable results.

1. Backend Operations Support

Build a highly organized backend operations team capable of supporting multiple U.S. locations.

Establish systems for

- Daily sales reporting
- Store performance monitoring
- Labor reporting
- Pricing support
- Promotion tracking
- Vendor follow-ups
- Operational issue tracking
- Management reporting
- Store compliance follow-ups
- Project management
- Executive dashboards

The goal is to reduce administrative workload on U.S. operational leaders so they can focus more heavily on customers, employees, sales and store execution.

1. Technology, Systems & Automation

Lead the Technology function supporting U.S. operations. Ensure technology issues affecting business operations are resolved quickly.

Work with the Technology Manager to:

- Improve business systems
- Automate repetitive administrative work
- Improve data visibility
- Maintain user access and system security
- Improve communication between U.S. and India teams
- Integrate systems where appropriate
- Reduce manual reporting
- Create more efficient workflows

Actively look for opportunities to use technology and automation to reduce costs and improve productivity.

1. Department Leadership & Accountability

Manage department managers rather than simply coordinating their activities.

Conduct structured

- Daily operational reviews
- Weekly departmental reviews
- KPI reviews
- Project reviews
- Performance reviews
- Monthly business performance meetings

Every department should operate with clearly defined: Goals → KPIs → Owners → Deadlines → Results → Accountability





Challenge managers when performance falls below expectations and ensure corrective actions are implemented.

1. SOPs & Process Improvement

Develop and continuously improve SOPs for recurring business processes. Identify processes that are slow, manual, repetitive, expensive, unclear or creating unnecessary work for U.S. teams.

Redesign these processes to make the organization faster, more organized, measurable and scalable.

What We Are Looking For

We strongly prefer candidates who have experience in:

- Retail operations
- Supermarkets or grocery
- QSR or restaurant operations
- Franchise businesses
- Hospitality retail
- Multi-location businesses

You should have strong experience in several of the following:
- Multi-location business operations
- Department leadership
- Retail performance management
- Revenue growth
- Cost control and P&L; understanding
- Marketing management
- HR and recruitment
- Business analytics
- Technology and systems
- KPI management
- SOP development
- Process improvement
- Team productivity
- Executive reporting

Candidate Profile We are looking for a business operator—not an administrator or coordinator.

You should be comfortable managing multiple department heads, reviewing numbers, challenging poor performance, solving problems and making decisions.

You should naturally ask

Why are sales declining?

Why is labor cost increasing?

Why is this store underperforming?

What is marketing doing to increase customer traffic?

Why has this position remained vacant?

Can this process be automated?

Where are we losing money?

What can the Ahmedabad team do to make U.S. operations more profitable?

Success in This Role

You will be successful when:

- U.S. leadership has one strong point of accountability in Ahmedabad.
- Department managers operate independently against defined KPIs.
- U.S. stores receive fast and reliable backend support.
- Marketing contributes to measurable revenue growth.
- Staffing requirements are handled proactively.
- Operational reporting is accurate and timely.
- Management can quickly identify underperforming locations.
- Technology issues are resolved quickly.
- More repetitive work becomes automated.
- Operating costs are better controlled.
- U.S. managers spend less time on administrative follow-ups.
- Revenue and profitability improve across the businesses.
- The Ahmedabad office becomes a scalable U.S. Retail & Restaurant Business Support Center.

Important This is not a store manager position, administrative position or coordinator role.

This is a leadership position for an experienced professional who can lead multiple departments, understand U.S. retail and restaurant business performance, drive accountability, improve backend operations and directly contribute to revenue growth and profitability.

Candidates with experience managing retail, supermarket, grocery, QSR, restaurant, franchise or multi-location businesses will be strongly preferred.

Benefits

- Health insurance
- Paid time off

Application Question(s):
- How many years of experience do you have managing operations in Retail, Supermarket, Grocery, Restaurant, QSR, Franchise, or another multi-location business?
- This position is Work From Office in Ahmedabad and operates during U.S. business hours/night shift. Are you comfortable with both requirements?
- What is your current notice period?

Shift availability:
- Night Shift (Preferred)

Work Location: In person

📌 Retail Operations Manager (Adalaj)
🏢 vishram managment group
📍 Adalaj